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Properly create refunds

Apparently there are still people even among the experienced users for whom the refund function in PrestaShop/thirty bees is a mystery. The following download tutorial was originally written for PrestaShop 1.5. Since the functionality has not changed by and large, I left the description largely unchanged. The screenshots are still from 1.5, but I don't think that will affect the content.

English tutorial: Correctly Creating Refunds - eleazar's tutorials.pdf

Offenbar gibt es immer noch selbst unter den erfahrenen Usern Leute, denen die Rückvergütungs-Funktion in PrestaShop/thirty bees ein Rätsel ist. Das folgende Tutorial zum Download wurde ursprünglich schon für PrestaShop 1.5 geschrieben. Da sich die Funktionalität im Großen und Ganzen nicht geändert hat, habe ich die Beschreibung weitgehend unverändert gelassen. Die Bilder sind allerdings noch aus 1.5. Aber ich glaube nicht, dass das den Inhalt stark beeinträchtigt.

German tutorial: Rückvergütungen richtig anlegen - eleazars Tutorials.pdf

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Danke für deinen Beitrag. Aber der hilft mir ehrlich gesagt nicht weiter: Ich sehe keine Buttons "Artikel löschen" oder "Gesamterstattung"?

Ah ich verstehe nun, dass Gesamterstattung einfach "return products" ist...

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Sorry, das muss ich noch mal an die Übersetzung. Momentan sieht das so aus:

image.png.9be91ab9e6a8fa27040265132197112b.png

Dabei meint Artikel zurücksenden (Return products) eigentlich ein Komplettstorno der Bestellung, während Teilerstattung das besagt, was man auch vermutet.

Edited by Occam

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For the "English" Version:

It's confusing because it is not straightforward to do. I have other software applications.  It's super easy to do. You go to the invoice. > Choose Refund. > Change the amount if needed. > click OK. Client gets money back through the same gateway they paid. > done

The screen shots need to be in english. Not to easy to follow. Needs to provide more detail. Refund and Credit note mean to separate things in US. A "refund" in US mind is just that "I am giving your money back to you". Not some voucher or note. Which process do you want to follow? The PS or TB's process to be redone in a return to stock process ...

Thanks 

Edited by Factor

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The forum system is changing what I am typing.. not sure why.

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