Yeah, our tech support staff wanted a few things added before using it.
I’ll see what else is missing, we are also adding an option to simply send a message to multiple persons without reassigning it to anybody. Sometimes, our tech support staff are sending me and other colleagues questions that they don’t know how to answer. They have to be able to send it to multiple persons at once and also, I don’t want it to be ‘reassigned’ to me in the backend. So basically just a ‘forward’ option. We are almost done on that too.