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About Me


Store Email Address

Found 6 results

  1. Setup: -Thirtybees 1.1.0 fresh installation -Ubuntu 20.04 -nginx server (tls v1.2 and 1.3) -php 7.4 -mariadb -thirtybees languages: english and spanish The BO test email never sends, I tried php mail(), smtp mail with different providers... but always fails. The message in red is only "Error: check your configuration". The debug mode doesn't show me any more details about it. One thing to note: if I intentionally put a wrong password in smtp details, the error message changes (wrong parameter from service, or something similar), so with the correct password my server actually succeeds in reaching the email service. Normal email sending from the server shell works. I searched here and on your github, but I don't find anything relevant (maybe only the languages thing of another github issue, but the files are all there) so I wonder why I'm the only one having this problem.
  2. I can play-around with email templates, but how do I edit what their smarty tags call ? I want to make two emails exactly the same, and can do the html part, but it looks as though I need to edit the {products} tag to make it work like the {items} tag, and the tags dont work if swapped around. From bo> localization >email templates > etc> core emails > order.conf uses a {products} tag mailalerts > new_order uses an {items} tag core emails > order.conf garbles customizations a little; it adds the product name and price twice, although the total is OK mailalerts > new_order copes better I'm sure there are other work-arounds (I could find some email service that sends new_order to the customer), but it would be good to know how smarty tags work any help welcome John
  3. In total I have 3 stores running on thirtybees. One of them will automatically send a confirmation email to the customer regardless of the set status and the assigned email, but the other 2 do not. What can be the problem? Which part of the code automatically sends this email? All stores have the same settings including used modules but 1 works 2 not. SMTP email setup is fine, because all other emails go fine except for order_conf. He just ignores it. Mail alert module working good, email to merchant is delivered ok, but to customer not.
  4. All: I wanted to put this here for others. It's a good general guide to email and blocklists. If you are using saas, cloud, or managed hosting you shouldn't need this guide. If you have your own server unmanaged using cpanel, plesk or others you might find it useful. As always it's a living document. Feel free to correct or add to it. Hope it helps. Blacklist Email Guide.docx
  5. Mail isnt connecting via external providers sendgrid or mailjet's API, no amount of trying different combinations is working, has anyone experienced issues here then found a solution?
  6. Since I changed themes from Community to Niara - my order & contact emails are not arriving I don't even know where to look to fix this. Any help would be greatly appreciated. Thank you
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