paypal modul problem ?



  • For a few days I did not have any orders via Paypal in a shop.
    Now I have two orders where errors in VAT and shipping costs via Paypal appear. The calculation in the shop itself looks ok. The list shows the Paypal is faulty.

    case 1

    • with calculation of VAT ok
    • Wrong shipping costs 6.50 € instead of 15.00 €

    shop
    0_1510084068034_f516eb1d-7056-4583-9c57-465fe2188092-grafik.png

    Paypal
    0_1510084107569_FireShot Screen Capture #007 - 'Subject_ Benachrichtigung über Zahlungseingang' - From_ Johann Lengyel mit PayPal {service@paypal_de}.png

    -______________________________________________________________ -

    Case 2

    • VAT should not be calculated
    • Shipping costs Paypal again charged € 6.50 instead of € 25.00

    shop 0_1510084194095_67422f12-4237-476b-9ac7-2cb8153b1f77-grafik.png

    paypal
    0_1510084212296_FireShot Screen Capture #002 - 'Subject_ Benachrichtigung über Zahlungseingang' - From_ Susan McQuillan mit PayPal {service@paypal_de}.png

    warenwert - products
    versanskosten - shipping costs
    steuer - tax
    gesamt/zahlung - paypment



  • @mdekker

    • adresses is the same delivery and invoice adress at shop and the same on paypal
    • express checkout is not active


  • shipping cost 6,50 € only in germany - other countrys from 11,50€ …



  • Not really, where do I find that again?



  • last paypal payment 02-11-2017 all ok

    shop
    0_1510088585529_9bbf241e-bb93-4e5d-8a40-c5adc57cdee3-grafik.png

    paypal
    0_1510088605826_FireShot Screen Capture #014 - 'Subject_ Benachrichtigung über Zahlungseingang' - From_ Bonnie Dashel mit PayPal {service@paypal_de}.png



  • geoip is not active
    0_1510090095983_Screenshot-2017-11-7 Geotargeting • Lady Dee´s Gradient Yarn.png



  • @mdekker said in paypal modul problem ?:

    Strange, can you check if you have the option to change your delivery address during the PayPal checkout? Your web profile should tell PayPal it’s not possible, but it might get ignored by PayPal.

    Sorry - I was out of action for a long time. If I use an order via Paypal, I can apparently change the delivery address via Paypal.

    But customer have the same adress at store and via paypal.

    0_1511444757890_Neues Bild2.bmp



  • @mdekker said in paypal modul problem ?:

    Got it, I think. For some reason customers can override the address, causing it to validate the order with the wrong shipping costs.

    In order to solve this we have to adjust the checkout flow of the PayPal module. If the shipping costs are incorrect it will have to show a 5th confirmation step where the customer has to accept the changed shipping costs because of the address change. This will work for most stores, but we’ll have to double-check if this complies with EU regulation. I think it should be fine, because the customer makes a few last-minute changes at the very end, but we have to be 100% certain the customer actually did change anything.

    Are you using the advanced EU checkout as well?

    i use aeuc modul and opc cart



  • Now for the second time I have the case in all my shops that Paypal does not work. When I generate a new SECRET key, it works again.
    Does it have to be this way or am I doing something wrong?

    As error message appears:

    Error (s) occurred

    1. The requested experience profile ID was not found

    0_1511445409065_Screenshot-2017-11-23 Schmuck Uhren Paradies.png



  • Next question:
    I use the statistics module “Tracking visits” and I noticed last night in one of my shops that a customer has tried to order via express checkout, although this feature is disabled.

    EDIT:
    Is it possible that the shop automatically changed to Express Checkout when the key stops working?



  • @zimmer-media said in paypal modul problem ?:

    Error (s) occurred

    1. The requested experience profile ID was not found

    0_1511445409065_Screenshot-2017-11-23 Schmuck Uhren Paradies.png

    Same thing happened to me the other day. I went to configure the module, didnt change anything, hit save, and the problem went away. Dunno what thats all about…



  • @slick_303 thanks for your info.
    I think I’m a bit frustrated now. After less than 3 hours, the same problem again in all shops.



  • @mdekker said in paypal modul problem ?:

    Got it, I think. For some reason customers can override the address, causing it to validate the order with the wrong shipping costs.

    In order to solve this we have to adjust the checkout flow of the PayPal module. If the shipping costs are incorrect it will have to show a 5th confirmation step where the customer has to accept the changed shipping costs because of the address change. This will work for most stores, but we’ll have to double-check if this complies with EU regulation. I think it should be fine, because the customer makes a few last-minute changes at the very end, but we have to be 100% certain the customer actually did change anything.

    Are you using the advanced EU checkout as well?

    Has this been addressed? It looks like it’s happened to me, too. It looks like the customer has a PayPal address in one country (with shipping costs) and an address in another country (without shipping costs). The customer was able to get an order without any shipping costs, even though some should have been calculated.



  • This really cannot be addressed, this is the downfall of using paypal express.



  • But I don’t have Express checkout enabled. It’s disabled. But the customer was still able to use Paypal express.



  • Strange, Are you able to replicate it if you try?



  • @lesley It turns out that PayPal charged the shipping costs, even though they aren’t displayed in the shop. The customer didn’t change any addresses during the checkout process.



  • And within PayPal the numbers also don’t add up. So I think it’s more a PayPal problem. Also, PayPal thinks the delivery is going to one country even though it’s going to another country. I contacted PayPal and will report what they say.



  • I had PayPal look into it. They said the shop first triggered with shipping costs and then without. That’s why it shows a higher initial authorization than what was actually eventually deducted from the customer’s account. They said they only follow the instructions the shop gives them. Is there anything specific I can ask them to help troubleshoot?


 

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