Customer service email ticket function - does anybody use it?
Does anyone use the Customer Service function: http://doc.prestashop.com/display/PS16/Customer+Service and could share their experience with it?
- Does it work well or is it buggy?
- IMAP sync: Will an answer via an email client be picked up in the shop and vice versa?
It gets used constantly at my shop, seems to work well. I don’t use any of the IMAP settings, so I cant say anything about that…