Shopping cart tax display issue



  • After a user logs in to order, if they are in a taxable area, the total updates at the top but doesn’t show the tax line until the page is refreshed. It should show the tax line immediately when it calculates the tax into the total.





  • Not sure I worded it the best way in my initial post. Here is what happens:

    • User goes on site anonymously and adds a product to their cart
    • Site is setup to not charge tax unless within a certain U.S. state. Also set to show a separate tax line in the checkout.
    • User’s default cart page shows correctly - price, shipping, total at the top
    • User enters their shipping information
    • TB recognizes the state as taxable and adds sales tax to the total line at the top. No separate tax line is displayed.
    • If user refreshes the page manually, the tax line appears as it should have originally.

    So, basically the error is that the tax line doesn’t appear unless the user refreshes the page. It’s confusing to a shopper.



  • Sounds like some AJAX call needs to get fixed/modified.



  • @x97wehner said in Shopping cart tax display issue:

    Not sure I worded it the best way in my initial post. Here is what happens:

    User goes on site anonymously and adds a product to their cart
    Site is setup to not charge tax unless within a certain U.S. state. Also set to show a separate tax line in the checkout.
    Accounting companies near me it here
    User’s default cart page shows correctly - price, shipping, total at the top
    User enters their shipping information
    TB recognizes the state as taxable and adds sales tax to the total line at the top. No separate tax line is displayed.
    If user refreshes the page manually, the tax line appears as it should have originally.

    So, basically the error is that the tax line doesn’t appear unless the user refreshes the page. It’s confusing to a shopper.

    thank you for your professional answer!


 

Looks like your connection to thirty bees forum was lost, please wait while we try to reconnect.