Password reset / forgot your password fails - no registered account

  • Hi,

    When I try to reset a customer account password in the front end by clicking “Forgot your password” and submitting the email address, I get the following error:

    There is no account registered for this email address.

    The account is there, however.

    Does anyone else have this problem? How can I troubleshoot it?

  • Ensure that the customer is

    1. not deleted
    2. is not guest account

  • Yes, looks like it was a guest account. Sorry for the trouble. I should have been more attentive! There were suddenly quite a few customers complaining, but it turns out it was always an issue on the customer side.


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