No Captcha reCaptcha Module not showing on one page checkout

[lukewood 6]

Hi,

I launched my webstore a couple of weeks ago. A customer contacted me complaining that when she tried to register at the one-page checkout, she received a message ""There is 1 Error(s): Your captcha was wrong. Please try again."

When I checked, the captcha is not shown. However, it is displaying correctly on the contact form and normal account registration form. Does anyone else encountered this problem?

Any help would be greatly appreciated.

Kind regards,

Luke

[Traumflug 681]

PageCache turned on, perhaps?

[AndyC 40]

Is there not a option to disable on checkout on the captcha module. I hate google captcha so don't use it ,but found a slide option which I use on forms

[lukewood 6]

I thought it might be something to do with the cache but the captcha isn't even displayed. I don't think there is an option to disable just on checkout but you can for the whole account registration. I have disabled it for now and see what happens. Thanks so much.

[Traumflug 681]

I thought it might be something to do with the cache but the captcha isn’t even displayed.

If a page without Captcha is cached, nothing on the planet will ask for loading the Captcha.

[the.rampage.rado 32]

Where should this catpcha be displayed on checkout? During account creation?

[lukewood 6]

Yes, the problem arose when users without accounts added products to their cart. When they confirmed their orders, they were asked to create an account within the page. The The Catpcha wasn't displayed and the error was displayed.

[veldepatrick 0]

I also have a similar problem. When customers register a new account, the captcha is not shown and an error message is received. I tried to adjust some settings but no luck:

"If not, you might have to tweak the advanced settings. Here you can set the displayed HTML and the jQuery selector to place the captcha."

I now get mass amounts of new Russian accounts... 😞

Any suggestions are welcome.

[Factor 45]

What version of TBs are you on?  Did you check github for known issues?

[lukewood 6]

I deactivated it in the end. Which theme are you using by the way?

[veldepatrick 0]

I'm on TB 1.07. Using latest Warehouse theme.

Theme related issue?

[Factor 45]

@veldepatrick

I ask those question because the code base is very active and it maybe helpful for people to help you with your questions.

Have you tried to upgrade to 1.08 assuming you cant update to 1.1.0 since you are on warehouse.  Although I don't know if warehouse is compatible with 1.1.0.

Did you check github?  as well did you see any issues that fit the description?  If not did you log an issue?

 

for the russan bot account do you have Datakick Bot blackhole plugin https://store.thirtybees.com/shop-modules/front-office/blackhole-for-bad-bots

Edited August 10, 2019 by Factor

[veldepatrick 0]

Hi Factor,

I tried upgrading to 1.08 and even 1.1. The upgrade to 1.08 worked, but I ran into an issue with a 'hanging' screen when making a new account. When upgrading to 1.1 the Warehouse theme was not compatible. So, I decided to stay on 1.07 for now. Did lots of customizations.

I will check the Datakick plugin, thanks!

 

[the.rampage.rado 32]

I tried with latest firefox and latest Chrome both of them have no issues displaying the captcha in account creation with the following settings:

1. TB side of things - only account creation, 1.1.0 and Warehouse and on other websites - edge before 1.1.0 and Warehouse

2. module side of things - yes, 0, 0, 0, 0, yes till the end.

 

If you switch to any number above 0 on Login attempts the captcha is shown but ignored - I had the same issue with the module - lots of Russian bot regs but it is a known bug since then. Think @datakick found out. it should be fixed soon.

Edited August 11, 2019 by the.rampage.rado

[veldepatrick 0]

Hi Rampage,

Thanks, I checked the settings and the Captcha shows and seems to work good with yoor provided settings, except for 1 place. When you go to the authentication page (click login upperright corner) and make a new account, it keeps telling the captcha is wrong, even when you're sure it's right (tried several times, multiple instances). 

Hope it will be fixed in future. 

 

 

 

 

 

 

 

[the.rampage.rado 32]

Can you send me a link in PM?