After payment error wrong email is send

  • Hi,

    I encountered the following issue.

    When a customer cancels payment for an order, the wrong email is send, not ‘payment_error’, but ‘order_conf’.

    I checked if this was correctly configured in Orders - Status, and it was.

    I googled it and more people have this problem, but no solution was posted.

    Does anyone know how to fix?

    Kind regards,

  • Hi Patrick,

    In advanced settings/email you can find the email sent to the customer. You also can see which template was used for the email. In translations you are able to see the content of the template.

    Best regards,



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