rubben1985 62 Posted December 27, 2018 @violinparts he offered himself to solve the problem but without access to the backoffice we can not do it. I understand you may have concerns with privacy but every technical service need access to detect and repair. Should not be a problem with data protection laws. Share this post Link to post Share on other sites
violinparts 12 Posted December 27, 2018 @rubben1985 Sorry. It is my sacred promise to my buyers (even though only a few so far) NOT to share any of their info with anyone else. Share this post Link to post Share on other sites
lesley 597 Posted December 27, 2018 @violinparts The best I can tell you is good luck. I offered to help. As a fyi, I installed a 1.0.7 shop, ran the upgrade to 1.0.8, added a few products, killed the search index and re-indexed, and turned instant search on. It works for me with an out of the box installation, http://thirtybees-200675-702960.cloudwaysapps.com/ My best guess would be to try to disable overrides on the performance page and see if that helps. Share this post Link to post Share on other sites
rubben1985 62 Posted December 27, 2018 @violinparts but you understand you are asking him almost an impossible isn't it? To solve a problem but at the same time not giving him access. Some problems can be solved from outside, some don't. I am not a technician so I do not know what case this is. Anyway, you can create a profile to allow him entering into the back-office but not for example in the "clients section". That should work for you. Share this post Link to post Share on other sites
violinparts 12 Posted December 27, 2018 @rubben1985 Ok. No worries. I think I will just go back to Prestashop.. Share this post Link to post Share on other sites
DaoKakao 56 Posted December 27, 2018 2 @violinparts: What prevents you from making a copy of working shop then clean that copy off the customer's data and allow access to it for those who wants to help you? Is it your religion or marriage contract? ;) Share this post Link to post Share on other sites
musicmaster 63 Posted December 28, 2018 Did you fix the ElasticSearch bug that is mentioned here: https://forum.thirtybees.com/topic/2395/update-to-1-0-8-shows-500-server-error/9 Share this post Link to post Share on other sites