Carriercompare always Retrieving information...

[jmeca 1]

Installed the carriercompare module and is always looking for information does not show results

Any help, please?

https://luzmayor.com/carrito

[Factor 45]

More info needed.  What carriers do you have set up?  Do you get shipping data like prices in checkout? I can find a lot of data on how it is used.  Did you use it in the old ps 1.6?  I looked here on GitHub I don't see any issues logged against the module. https://github.com/thirtybees/carriercompare even the old PS module has on one issue.  https://github.com/PrestaShop/carriercompare/

[jmeca 1]

16 hours ago, Factor said:

More info needed.  What carriers do you have set up?  Do you get shipping data like prices in checkout? I can find a lot of data on how it is used.  Did you use it in the old ps 1.6?  I looked here on GitHub I don't see any issues logged against the module. https://github.com/thirtybees/carriercompare even the old PS module has on one issue.  https://github.com/PrestaShop/carriercompare/

Hi. Thanks for your help. If I have the transporters already created. I have downloaded it from here

https://github.com/thirtybees/carriercompare

In the shopping cart do not appear shipping costs as shown in the image

 

[jmeca 1]

42 minutes ago, jmeca said:

Hi. Thanks for your help. If I have the transporters already created. I have downloaded it from here

https://github.com/thirtybees/carriercompare

In the shopping cart do not appear shipping costs as shown in the image

 

I have multishop too

[Factor 45]

You have all the ranges setup? In the carrier section?  You also put in a address and post code in checkout?

Edited September 23, 2019 by Factor

[lesley 675]

Enable error reporting, the module is spitting out an error it looks like. 

[dynambee 199]

14 hours ago, jmeca said:

In the shopping cart do not appear shipping costs as shown in the image

What happens further through the checkout process, on step #4 where carriers are usually chosen? Do all the different carriers show up there properly? Can you post a screenshot of that?

[jmeca 1]

7 hours ago, Factor said:

You have all the ranges setup? In the carrier section?  You also put in a address and post code in checkout?

Yes of course

[jmeca 1]

9 hours ago, dynambee said:

What happens further through the checkout process, on step #4 where carriers are usually chosen? Do all the different carriers show up there properly? Can you post a screenshot of that?

I think it's ok

[dynambee 199]

1 hour ago, jmeca said:

I think it's ok

Looks like the carriers themselves are set up then so for some reason the module isn't working correctly.

The next step is what @lesley said, enable error reporting so it is possible to see what is causing the module to fail.

[jmeca 1]

Well, it's weird, because it doesn't show any errors.

[lesley 675]

Its showing an error in the console, I think the module will need some changes to be compatible with 1.1.x

[jmeca 1]

Hello: can anyone help whis this error in the module:

v_201_81f15105651dacb0970cd4ec1ed27695.js:4 POST https://ventaregalo.com/modules/carriercompare/ajax.php?rand=1571986317760 500 (Internal Server Error)

Please

[datakick 917]

Nobody. You have to check your server logs and find actual error message. Then we can help you

[jmeca 1]

This is i can see in thirtybees logs:

*ERROR*     2019/10/25 - 08:50:49: Property Address->postcode is empty at line 1036 in file classes/ObjectModel.php
*ERROR*     2019/10/25 - 08:51:03: Property Address->phone_mobile is empty at line 1036 in file classes/ObjectModel.php
*ERROR*     2019/10/25 - 08:52:00: Property Address->postcode is empty at line 1036 in file classes/ObjectModel.php
*ERROR*     2019/10/25 - 08:52:13: Property Address->phone_mobile is empty at line 1036 in file classes/ObjectModel.php
 and server logs:

"POST /modules/carriercompare/ajax.php?rand=1571995250129 HTTP/1.1" 500 27623 "https://ventaregalo.com/carrito" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0"

I have php 7.3 centos 7 in server

Edited October 25, 2019 by jmeca

[datakick 917]

I don't think these are related to your issue

[datakick 917]

You can do this:

1. enable debug mode
2. open javascript console
3. click to Networks tab
4. Find 500 post request and click on it
5. click on Preview
6. tell us what the page says

[jmeca 1]

Only white screen can i see

[datakick 917]

Strange, I can see the error code clearly:

Anyway, the problem is this: 

The module tries to create temp/dummy address in order to calculate shipping cost to that address. Because ajax request didn't provided any zipcode:

module ends up trying to create address with empty postcode, resulting in this error code.

The best way to fix this is to modify php code and properly handle the situation when no postcode is provided. Alternatively, you can modify javascript code and pass some dummy zipcode, when none was entered yet. 

[jmeca 1]

Thank you very much for your help and interest in helping me.

I'm quite scarce in programming and I don't know how to do what you propose.

If you think you can fix it, we can fix an amount to solve it, if your time allows?

[datakick 917]

I offer few paid support packages. The minimum is 2-hour support. 

To fix issue like this would take just a couple of minutes (~20mins). You could use the rest of the time on other issues/bugs, of course. It's valid for 1 year

[jmeca 1]

On 10/25/2019 at 4:44 PM, datakick said:

I offer few paid support packages. The minimum is 2-hour support. 

To fix issue like this would take just a couple of minutes (~20mins). You could use the rest of the time on other issues/bugs, of course. It's valid for 1 year

I prefer to buy your One page chekout module, think is nice, only two questions:

is ready for multishops?

Have it spanish translations?

Thank you very much for your help