Jump to content

Welcome, Guest!

By registering with us, you'll be able to discuss, share and private message with other members of our community.

M4ketech

How to send tracking code to customer

Recommended Posts

Hey,

After some sales i did face issue, or not issue but its always taking time to write emails to clients with package tracking code.

So i cant find any way at dashboard to just paste the tracking code and press "send".

Im missing something, or is this feature something what is not coded to TB?

Share this post


Link to post
Share on other sites

When you add the tracking code in the back office to an order and save it, it triggers an email to the customer. 

  • Like 2

Share this post


Link to post
Share on other sites
Posted (edited)

Do you see Edit button on the right? Try clicking on it. 🙂

1.png

Edited by toplakd
  • Like 1

Share this post


Link to post
Share on other sites

Are you kidding me. It's that simple, I too have been wondering how to add tracking number...SO easy when you know how lolol

Thanks

 

Share this post


Link to post
Share on other sites

In order for it to work you need to setup the tracking url in the carrier settings.

Share this post


Link to post
Share on other sites

If one wants to send only tracking number. than it's enough if only tracking number is added by the order.

But if one wants to send tracking link, than both is needed. Tracking NR by order and correct url setting in carrier.

Share this post


Link to post
Share on other sites
Posted (edited)

Thanks ...I suppose youmean setting up tracking you are looking for the page where you have to put the code...

For example Royal Mail Tracking 

https://www3.royalmail.com/track-your-item#/

 

Edited by AndyC

Share this post


Link to post
Share on other sites

Oh yeah thanks. It was simple, i didnt see " Tracking number " at that row. Been using platforms where you can enter tracking code same time you change status to "shipped".

Share this post


Link to post
Share on other sites

Not exactly.

https://www3.royalmail.com/track-your-item#/tracking-results/@

Would be the link for royalmail. Where @ represents the tracking number you have added by the order.

And @ by the link gets replaced by that number so it works.

Few of my examples - look for @

https://www.post.at/sendungsverfolgung.php/details?pnum1=@

http://sledenje.posta.si/Default.aspx?tn=@&guid=23296CEC-0E1D&lang=en

Share this post


Link to post
Share on other sites

I guess in your sample something like this will work:

https://www3.royalmail.com/track-your-item#/tracking-results/@

@toplakd I am not sure about that. if I remember correctly the code is based on string replace from carrier->url.

which mean that nothing will print if no carrier->url set

Share this post


Link to post
Share on other sites

Thank you yet again .I'll have to change all of mine then

Share this post


Link to post
Share on other sites
Posted (edited)
17 minutes ago, AndyC said:

Thank you yet again .I'll have to change all of mine then

When you have tracking number from any carrier, just go to its site and enter the tracking number.

If their system shows the number also in their http://nameyour.mail.com/somethingTRACKINGNRsomethingxyz

than copy that url to your Carrier "Carrier Settings / tracking url" and replace TRACKINGNR with @ so it will look like this:

http://nameyour.mail.com/something@somethingxyz

Then everytime you add tracking nr to the order the customer will get the link which will open the tracking directly on carriers website.

 

Edited by toplakd
  • Like 1

Share this post


Link to post
Share on other sites

OK that is probably easier so basically just must remember the @

Share this post


Link to post
Share on other sites

Yes.

Your Tracking url in Carrier settings should be with @ instead of tracking number

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...