error 500 clean install



  • /install/ directory gives error 500

    config/defines.inc.php changed to true same generic error page

    permissions set 0775 and 0664 for files after webservice

    PHP Version 5.5.37

    Wanted a fresh clean install after database backup upload took down front and BO

    I’ve installed prestashop manually several times without issues so not sure where my problem is with TB

    Using hostgator but their shared business account does not have softaculous only quick install


  • administrators

    Where did you get the file from?
    Have you double-checked the system requirements? These differ a lot.



  • File was downloaded from thrtybees earlier today
    Seems it was a file permission error for install/index.php it was 0664 instead of 0644

    I’m able to access the install page now will continue install later

    Thanks!



  • Hm…

    Installed okay now the admin page is 500 error but the store I can access.
    More permission errors?
    Not sure why they are changing though?

    Is there a list of all the file permissions to check?



  • Sorted
    Permissions that worked for me
    755 and 644

    Thanks!


  • administrators

    Great. Enjoy thirty bees!



  • @vzex Terrific! Everybody is here for you.



  • So glad I found thirtybees!

    Thanks! With PS seemed I was searching for ways to neuter all the distractions rather than improve the site!

    Huge thank you to those who formed this project!
    I’d love to see it stay simple,

    I had to start with a fresh install since the TB default template had issues for me. It never installed properly during migration but it showed up in translations to choose between the two.



  • @vzex said in error 500 clean install:

    So glad I found thirtybees!

    Thanks! With PS seemed I was searching for ways to neuter all the distractions rather than improve the site!

    Huge thank you to those who formed this project!
    I’d love to see it stay simple,

    I had to start with a fresh install since the TB default template had issues for me. It never installed properly during migration but it showed up in translations to choose between the two.

    @vzex We’re very pleased you are here and am glad you voiced what many (most? all?) of us think!



  • I’m having a similar error 500 problem when trying to install thirty bees.
    When clicking “Next” on the “store information” install page, i receive this error:

    Fatal error: Uncaught Error: Class ‘Validate’ not found in /var/“DOMAINNAME”/install/controllers/http/configure.php:118 Stack trace: #0 /var/www/DOMAINNAME/install/classes/controllerHttp.php(182): InstallControllerHttpConfigure->validate() #1 /var/www/DOMAINNAME/install/trystart.php(34): InstallControllerHttp::execute() #2 /var/www/DOMAINNAME/install/index.php(56): require_once(’/var/www/DOMAINNAME…’) #3 {main} thrown in /var/www/DOMAINNAME/install/controllers/http/configure.php on line 118

    Anyone have a solution for the problem?



  • @alwayspaws
    Hello, I am having exactly the same problem - Shared Server on Hostgator 500 Error; please advice. I extracted the zip file on Cpanel to the public_html/ folder; unable to install. I’ve checked all the file permissions there is to check. None is working. Thanks for a speedy feedback.



  • @mdekker
    @alwayspaws
    Hello, I am having exactly the same problem - Shared Server on Hostgator 500 Error; please advice. I extracted the zip file on Cpanel to the public_html/ folder; unable to install. I’ve checked all the file permissions there is to check. None is working. Thanks for a speedy feedback.



  • @Nelson You probably meant to write to @vzex or @Minik since I didn’t go that route.



  • Hi @Nelson hostgator user here…

    Most of my roadblocks had to do with hostgator permissions.
    I had that problem several times!

    Permissions that worked for me:
    755 for 775
    and
    644 for 664

    Even though you said you checked permission go through all the folders, I had a bunch to change not just top directories.

    The struggle was worth it though!



  • Wow, thanks for the encouragement; will keep you posted once I hit uhuru.


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