CoffeeGuy 8 Posted January 14 All I did was edit a category....Β After saving it, that category disappeared! Cannot be found! I went to my website and all I get is a 500 server error. I cannot change that category back the way it was. Now my site is down. PLEASE HELP! ASAP. π π Share this post Link to post Share on other sites
led24ee 33 Posted January 14 This error500 is in BO or FO or both ? Share this post Link to post Share on other sites
AndyC 67 Posted January 14 Have you not accidentally disabled it , ie turned it off , or changed the seo Can you not restore from your host site.. Share this post Link to post Share on other sites
Crafter 3 Posted January 14 You can probably still log in to your backend (hopefully) if you can, log in and go to Menu >> Advanced Parameters => Performance On that page, enable debug. Then reload your frontend You should see the error that is being encountered. Post whatever is relevant here. Β Β 1 Share this post Link to post Share on other sites
zen 130 Posted January 14 13 hours ago, CoffeeGuy said: All I did was edit a category....Β After saving it, that category disappeared! Cannot be found! I went to my website and all I get is a 500 server error. I cannot change that category back the way it was. Now my site is down. PLEASE HELP! ASAP. π π You can do what Crafter told you > turn debug on, you can also pm me if you want I can take a closed look, Hope you have ftp access at least to your website, Best Regards Share this post Link to post Share on other sites
DKO 15 Posted January 14 Try to rebuild the layered filter (edit it, and save). Share this post Link to post Share on other sites
CoffeeGuy 8 Posted January 14 16 hours ago, led24ee said: This error500 is in BO or FO or both ? It was just on the main website. I was still able to access back office, but that category was completely gone so there was no way to bring it back. I had to do a complete restore (from 2 weeks ago π ) Share this post Link to post Share on other sites
CoffeeGuy 8 Posted January 14 I was losing sales. I had to restore a backup (but it was from Dec. 26th). All good now, but I am saving this thread incase it happens again. Any idea what happened? Thanks for your help everyone! Share this post Link to post Share on other sites
datakick 1,411 Posted January 15 Did you enabled debug mode, as @zenΒ suggested? That would have give you some error code, and we could give you ideas. Share this post Link to post Share on other sites
CoffeeGuy 8 Posted January 15 Well, it's already up and running because of the restore, but I am saving this post incase it happens again. It's already bookmarked π THANKS!! Share this post Link to post Share on other sites
led24ee 33 Posted January 15 Well, for You this is good, but for other this is pretty useless until there is more info what was reason and how to avoid this situation. Share this post Link to post Share on other sites
CoffeeGuy 8 Posted January 15 If I can help now, I will.... is there any way for me to pull the log at this point? Wait, probably not since it was restored. π Share this post Link to post Share on other sites
