selwynorren

So the default Analytics module does not acknowledge the GA4 codes at all. If I use that module I get no traffic inbound to analytics at all. "the API module just shows an error:" Cannot retrieve test results or there is no data in your account, yet which is not true as there is most definitely data in the account

This is why I am lost, I am trying to set data reporting in Analytics, which I am failing to get right, I am not using Google Ads at all.

Yup so I double checked again today, no opcache installed at all, and I uninstalled data mining for statistics module and then re-installed it, now the back office is calling for this module to be updated. In the back office its showing version 2.0.3 however the files itself is version 2.0.4. So clearly the modules are updating, but its not reading the correct module version of whats installed. I am not 100% sure how it works, however I had a look on the database in the modules table and i see statsdata module showing 2.0.4 which is indeed the latest version. So in the database I manually changed it to 2.0.3 and then ran the module update again, never changed it in the database at all and module still shows it needs to be updated, however files reflect the correct version I then went and changed the version number in the statsdata.php to an old version number and then ran the module update again, the version number was updated again, yet the back-office shows the incorrect version number. Now here is where it got very interesting. I deleted everything inside that module folder except the stasdata.php, ran the module update, it re-downloaded everything and then for the first time showed 2.0.4 in the back office I also looked in the database and it updated there correctly as well. So this means there is something in the module folder that was not updating. So I looked at the next module giving me the same issues, which was the html block module. so I looked at tbhtmlblock.php and it showed the correct version number, however the config.xml file showed what my back office was showing. I delete that file, ran the module update and voila, it updates perfectly. So somehow the back office was reading this xml file but when updating it was not updating this file at all. No idea why, however after deleting the file, running the update, it worked perfectly. As a final test I changed the config.xml module version back to an old number, ran the module update and we are back to the first problem. So at the core of it all, this config.xml file is not being updated at all. his is causing all the headaches we are experiencing I hope this helps someone struggling with the issue. You are not going mad, your system is kinda broken, but finally figured out a short term fix. We just need to figure out why this is not updating the xml file

Hi all, So I am lost, how do I setup conversion tracking in GA4? I need my analytics to show my sales conversions, yet at the moment it tracks nothing despite sales being made. I can not use the Analytics module at all neither can we use the gapi module either. So I have the tracking in the custom code section, and I am able to track quite successfully the amount of sales made, however I am unsure of how to track the sales values. Old Analytics method used to be so easy, GA4 and my brain is fried. I would greatly appreciate any advice

@datakick Please help out again. I ordered my renewal but I made a mistake and it is about to bill me for 12 months in advance, however there is not way for me to cancel my order and fix it. Are you able to clear it form your side?

Hey Guys, So for years I always supported Thirtybees with a small monthly contribution. Now after the new change and the new support system, I am notified I need to terminate my previous support with Paypal. If I click the link I get the following error message... There was an error communicating with PayPal to retrieve information about the Subscription. I cannot renew my support at all. Its been months now. Can anyone please help me here?

Hmm Which double arrows do you mean? This cannot be a server issue as I literally downgraded to 1.4.0 on that exact same installation and it works, yet the moment I upgraded again to 1.5.0 it stops working. Same as 1.5.1 I have found other cases as well, however I reported that on GitHub and created a solution which I just need @Traumflug to test if its viable.

1.5.0 does exactly the same

Just a quick update on this issue. I downgraded my store to TB 1.4.0 (Still Same server and same php8.1 settings) and now the module reflect the correct updates. This must mean there is an issue on the 1.5.1 installation? I will try upgrading it to 1.5.0 and see if it still replicates itself

Just to also say, I had initially install the 7.4 version, but theme deleted the entire catalog and installed the 8.1 version

Howdy, Yeah I have tried in Firefox (Good ol Faithful), chrome and Brave and I have teh same results in all three. So that means its definitely not a caching issue, but for sure either server configuration, or small bud. I have the same version installed on a different server, and that doe snot use php 8.1 and I don't have the issue at all

Thanks, I definitely don't have that. I do not have Nginx installed

Thanks I do indeed, but I use apache and not Nginx. I am also convinced its a cache thing. Let me see if there is some wayward caching module installed in cPanel that I am missing

Yeah that was my initial thought, which as I stated I cleared cache, history cookies and everything. The update works, but teh back office does not detect it, so it just keeps saying to update the module

Thanks yup I did indeed.