[after making the purchase, the cart appears as abandoned]

Well finally, researching the centos web panel forums, I found the error, the bank entity with which the payment gateway is configured (redsys - Spain), does not support all SSL or self-signed certificates, but basically the error that they will not pass payments to TB, it was an error in the SSL certificate chain. Apply two solutions to the problem:

1.- Update CA certificates (https://forum.centos-webpanel.com/index.php?topic=11327.msg38719#msg38719)

yum update ca-certificates

2.- edit the order of the certificate chain
(https://forum.centos-webpanel.com/index.php?topic=6700.msg23108#msg23108)

[El carro de compras no aparece como pagado]

Bueno finalmente, indagando en foros de centos web panel, encontre el error, la entidad bancaria con la que esta configurado la pasarela de pagos (redsys - españa), no admite todos los certificados SSL ni autofirmados, pero básicamente el error de que no pasaran los pagos a TB, era un error en la cadena del certificado SSL. Aplique dos soluciones al problema:

1.- actualizar certificados CA (https://forum.centos-webpanel.com/index.php?topic=11327.msg38719#msg38719)

yum update ca-certificates

2.- editar el orden de la cadena de certificados
(https://forum.centos-webpanel.com/index.php?topic=6700.msg23108#msg23108)

[the shopping cart does not appear as paid but as abandoned]

Well finally, researching the centos web panel forums, I found the error, the bank entity with which the payment gateway is configured (redsys - Spain), does not support all SSL or self-signed certificates, but basically the error that they will not pass payments to TB, it was an error in the SSL certificate chain. Apply two solutions to the problem:

1.- Update CA certificates (https://forum.centos-webpanel.com/index.php?topic=11327.msg38719#msg38719)

yum update ca-certificates

2.- edit the order of the certificate chain
(https://forum.centos-webpanel.com/index.php?topic=6700.msg23108#msg23108)

[after making the purchase, the cart appears as abandoned]

12 hours ago, datakick said:

Probably nothing here, as the newest error log is from 2020. Look inside your php server logs.

My LOGs are as absurd as this.
 

Quote

[Wed Sep 14 15:57:00.031679 2022] [:error] [pid 16247:tid 140216245348096] [client 79.154.245.196:50975] PHP Warning: Module 'mcrypt' already loaded in Unknown on line 0, referer: https://dominio.com/tienda/admin234ifsjuo/index.php?controller=AdminDashboard&token=e86cda58034bd78ca51bed5ae63d39da
[Wed Sep 14 15:57:01.324305 2022] [:error] [pid 16247:tid 140216487352064] [client 79.154.245.196:50975] PHP Warning: Module 'mcrypt' already loaded in Unknown on line 0, referer: https://dominio.com/tienda/admin234ifsjuo/index.php?controller=AdminLogin&token=a9327b837ecd255fa9c0ce6b706a56da&logout
[Thu Sep 15 11:08:26.541531 2022] [:error] [pid 18221:tid 140385795942144] [client 79.154.245.196:52102] PHP Warning: Module 'mcrypt' already loaded in Unknown on line 0
[Thu Sep 15 11:08:34.475847 2022] [:error] [pid 18223:tid 140385762371328] [client 79.154.245.196:52103] PHP Warning: Module 'mcrypt' already loaded in Unknown on line 0
[Thu Sep 15 11:08:46.900864 2022] [:error] [pid 18223:tid 140385804334848] [client 79.154.245.196:52105] PHP Warning: Module 'mcrypt' already loaded in Unknown on line 0, referer: https://dominio.com/tienda/

Could it be a bug in the php version? currently my versions are: Apache/2.4.53, PHP 7.4.25, MariaDB 10.6.4

 

[the shopping cart does not appear as paid but as abandoned]

The orders had been working normally through multiple payment methods, via redsys (Spain) and paypal, until updating to Thirtybees 1.3.0, here the errors began, I tried to return to version 1.2.0, but the same errors persist. The payment modules are developed by banking entities (bbva). If I disable these I will not be able to make payments. Help please :'(...

[the shopping cart does not appear as paid but as abandoned]

On 9/13/2022 at 3:21 PM, zen said:

please check your order status configuration, there might be something to fix here.

Also, do you have any external module installed or any override ? try again de process while overrides and non native modules are desactived.. also turn your cache off and try with different browsers.

Best regards.

The orders had been working normally through multiple payment methods, via redsys (Spain) and paypal, until updating to Thirtybees 1.3.0, here the errors began, I tried to return to version 1.2.0, but the same errors persist. The payment modules are developed by banking entities (bbva). If I disable these I will not be able to make payments. Help please :'(...

 

 

[after making the purchase, the cart appears as abandoned]

These are the logs that I have of the system, I checked the content of these but there is no error or something strange. What exactly should I look for?

[after making the purchase, the cart appears as abandoned]

I have the following problem, when making a purchase and paying for it with any means of payment, the bank charge is made but
The data of the purchase does not appear, it goes to the status of "abandoned cart".

I have checked the logs and everything looks normal. Does anyone have a day that it could be?

[the shopping cart does not appear as paid but as abandoned]

On 2/21/2022 at 6:00 PM, wakabayashi said:

Do I understand right, that no order is created? Maybe you should check your server logs.

When making a purchase and paying for it by card or any other means of payment, this purchase immediately goes into the "abandoned cart" status, as if the purchase had never been made.

[Fallo en el estado de los pedidos]

Si el servidor tiene instalado modsecurity, verifica el id de los procesos que posiblemente estén bloqueando esa función o script.

[the shopping cart does not appear as paid but as abandoned]

in the server logs everything appears fine, does thirtybees have any log section with great detail?

[the shopping cart does not appear as paid but as abandoned]

I have the following problem, when making a purchase and paying for it, the shopping cart does not appear as paid but as abandoned. This happened after the latest TB 1.3.0 update.

To reactivate the purchase I must go to Customers > Carts > Find the order as abandoned, and reactivate it as administrator, resend all billing and shipping emails.

However, in the control panel module the active cart appears.

Has it happened to someone?

[El carro de compras no aparece como pagado]

Tengo el siguiente problema, al realizar una compra y pagar esta, el carro de compras no aparece como pagado sino como abandonado. Esto sucedió despues de la última actualización de TB 1.3.0.

Para reactivar la compra debo ir a Clientes > Carros de Compra > Buscar el pedido como abandonado, y reactivarlo como administrador, reenviar todos los correos de facturación y envío.

Sin embargo, en el módulo del dahsboard aparece el carro activo.

Le ha sucedido a alguien?

 

 

[Retiro por tienda]

On 3/10/2020 at 12:07 PM, egrsite said:

Hola saludos, oye como configuraste el rango de los transportistas, actualmente tengo el mismo problema. Lo extraño es que en una instalación limpia que tengo de TB funciona perfecto. Copie los mismo parámetros pero sigue diciendo que no hay transportistas para la zona.

Hola saludos, tuve el mismo problema, en la instalación por defecto funciona perfectamente, pero es por las zonas, al crear nuevas zonas es que deja de funcionar, al dejarlo dentro de la zona de Europa funciona perfectamente

[Retiro por tienda]

On 2/8/2019 at 9:18 PM, jbacchella said:

Ya encontre porque no aparecia. Pense que por ser RETIRO POR TIENDA no tenia que configurar los datos de rangos, luego active ENVIO GRATIS y ahi funciono.

Muchas gracias

Hola saludos, oye como configuraste el rango de los transportistas, actualmente tengo el mismo problema. Lo extraño es que en una instalación limpia que tengo de TB funciona perfecto. Copie los mismo parámetros pero sigue diciendo que no hay transportistas para la zona.