VERYANGRYUSER

Not nearly as nice. 1. No, I'm not a hoax. Real person who (as evidenced by the problems I had this evening) makes mistakes in judgment. 2. When customer says "I want to try such and such . . ." well,, I have to install for them to try. Customer is always right, even if what they want isn't right. 3. Administrator login goes to "Dashboard" (Oh my! He said module and thus used the wrong nomenclature!!! The sky is falling!!! LOL!) which has "Preferences", "Administration>Preferences" as well as "Advanced Parameters", so wouldn't that make it the Administrator panel? 4. Anywho, it's gone. Ripped it out by the "gonads" (Just a play on words. I know it doesn't really have gonads, so don't get your knickers in a twist junior.) removing every folder dated 08/18/2020 as well as every file that did not belong to her website (oh, and rewriting the .htaccess file correctly). Then I decided to just re publish the site in whole. In all, a little over an hour and a half wasted time. .

You're funny colorful ant - and I do not mean that sarcastically. You made me chuckle with that last statement. I'd buy you a drink if I could, but alas, the bars are closed. I didn't get angry until I exhausted my patience looking for an uninstall option in the admin panel. Sometimes folks install items and then decide it doesn't suit them, so they uninstall the program/ap/etc. Most software has an uninstall option. Zencart did. When the customer wanted it gone, I simply uninstalled. Same with photo galleries, bulletin boards, and other PHP software that has been installed over the years. I went to the customer's control panel and used the "Softaculous" installation routine. When the 30 bees install said it had run into an error, and asked if I wanted to continue, it removed the subdirectory I had directed it to install to, unbeknown to me. Angry has much to do with the expectation by the forum "zealots" that everyone who has a problem must have done something wrong. After most of a decade of forum administration for a software developer out of China I have seen it repeatedly. Most of the users were westerners, and it often got vicious. I didn't do anything wrong, except that I trusted software NOT to change my input. Very angry comes from the fact that there was no uninstall, the software completely overwrote my site and rewrote my .htaccess file. Would not have been a problem and I would not have been angry it the install directory had not been changed as noted previously, or more importantly, there had been an uninstall option in the administration portion of the program. Old people don't have much patience for things like that -- life's too short.

Yes, some are crazy. If you're referring to me, that's your right. It isn't spam, it is frustration. Still in the process of trying to remove all of this manually. The install folder was "BU22", a subdirectory of the /public_html folder. When install restarted, the software (not me) changed the install directory to the root of the /public_html/ folder . . . overwriting the entire site.

I love folks who are so in love with a product that they can't see the faults. Nothing valuable to add, but have to be critical.

Kinda like the installation of the shopping cart?

Somehow, during the install, there was a snag. The installer asked me to restart. In the process, IT changed the install directory. Crazy thing overwrote the entire root directory on my customer's site. Signed in as administrator, and could not find an uninstall option in the admin module so I'm having to rip it out manually. Removing all folders with a date of the install. Thank goodness my customer has a good host for her site. I'm pretty sure that they can resurrect the site your software overwrote. Your software should not change user options if it runs into a snag. Not happy at all --- in fact, VERY ANGRY!!!!!!