PayNTSC
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Posts posted by PayNTSC
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4 hours ago, 30knees said:
You had a lower rate of conversions around mid January. It could be a normal fluctuation. Your conversions started sinking before the update. Then they rose and then sank.
Thanks for the observation. Taking averages from pre-update and pre-christmas compared to post update make it seem like an obvious change. As the.rampage.rado suggest more data will be useful but I thought I'd ask in case anyone had similar experiences. I'll try to report back later when more time has passed or if I fix any issues that make a difference. Glad the freakout has made me spend time fixing up the issues at the least. Thanks again.
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Updated night of the 2nd of February, immediate drop from 3rd of Feb.
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2 hours ago, the.rampage.rado said:
Did you consider that overall customers spend far less in January compared to December?
For me the sales and conversions are probably less than 30% of December numbers.January was very good, it was from the 3rd of February the drop happened - pretty sure it's not seasonal.
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8 hours ago, 30knees said:
I can only imagine something in the checkout. Did you go through a test buy yourself?
I did but not every combination of payment / shipping. I'll set aside some time to do that. I'm thinking something has changed about the checkout process as well but I can't really go back and compare. I do have a backup which I might be able to hose elsewhere to check. Thanks.
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Hello.
I noticed late last year that my ThirtyBees installation was quite outdated, but waited until after Christmas to do an update in fear of breaking anything. I spend a fair amount on google ads which has been working quite well, but instantly after the update my conversion rate halved (from about 8% to around 4%). Nothing seems broken about the site and no other changes to UI or the template have taken place.
I noticed a few issues had come up, like the site was slower due a cache settings change but fixed that pretty quickly. I found some php errors including some warnings about blockcart module and php encryption not having a key, but I've fixed those tonight. They were all just warnings and didn't seem to have an effect on using the site.
I'm still getting roughly the same amount of impressions and clicks, but the conversions have really taken a hit so there seems to be something that is putting buyers off. I'm getting sales spread across all the payment and carrier options as before so doesn't seem like any of those aren't working and killing sales.
It could be a coincidental blip in sales, but the shop has been performing very consistently with ads for about 5 months and it's been a week since the update and the difference in sales is very significant.
Any suggestions on where to look next?
Thanks
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I'm back to answer my own question again in case it's helpful to anyone in the future.
I was able to see the actual error by checking error_log in the Thirty Bees install directory. PHP Fatal error: Allowed memory size of 33554432 bytes exhausted
The php memory limit was set to 128M - but after running phpinfo() on the server, it showed that globally it was 128M, but locally it was set to 32M. Editing the memory_limit in php.ini via CPanel to 128M fixed the issue.
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Hi there
I'm trying to install TB on a VPS and I'm hitting this error screen during installation. I've made sure the php.ini settings are what's required/recommended. See attached for error screen. I've installed and been using thirty bees on my old web shared web host with no real issues.
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"Advanced Parameters->Performance->Disable non thirty bees modules" was set to YES - and this was disabling the PayPal module even though it's a Thirty Bees Module. Hope this helps someone.
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I had not entered the "Live return URL" into my PayPal developer application - but have now.
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Help!
I've recently migrated from Prestashop 1.6 to Thirty Bees 1.08. Everything is going great, except I can't get the PayPal module to display in checkout. I've done a fair bit of troubleshooting but have ran out of ideas. I'll list what I've tried below.
- uninstalling and reinstalling module
- clearing cache at various times between changes
- resetting module
- modifying paypal.php so that it thinks it has passed the TLS1.2 check (fails this test but server is definitely using it)
- checking that currency, group, carrier checkboxes are all correctly selected
- double checking all those associations in the database
- changing to default themes in case my custom theme was causing an issue
- every combination of Enable Website Payments Standard, Enable Website Payments Plus, Enable Express CheckoutWorth noting that when trying to add a custom payment option, I can't see that either. Bank Wire and Cheque are working, as they were with Prestashop 1.6
Any suggestions?
Thanks
Updated from TB 1.0 to 1.5 - Google ads conversion rate halved
in English
Posted
Quick update to say that everything seems fine - while there might be a bit of a longterm dip for market reasons, nothing seems to be broken and I can stop freaking out, though that was useful to fix some issues. "more data required" was the winner and thanks for all the help.