t4Chippy

I Have asked the MS technician to verify the above so will report back as soon as i hear anything.

Okay so Our servers IP's sender score is 9 😞

Okay, I'll try and work through the above list to see whats going on, and I do have an MS engineer getting in touch today so I'll get him to see if there's a MS blacklist I'm on. So, I've emailed the MAiltester and it's come back perfect at 10/10, "SpamAssassin likes you" and "You're not blacklisted" But I have noticed (even though it's ticked) "You're not fully authenticated" and under that is "You do not have a DMARC record" so I'll add that TXT to DNS, and also "Your reverse DNS does not match with your sending domain." Reverse DNS lookup or reverse DNS resolution (rDNS) is the determination of a domain name that is associated with a given IP address.Some companies such as AOL will reject any message sent from a server without rDNS, so you must ensure that you have one.You cannot associate more than one domain name with a single IP address. Mind you that was from Outlook on my PC, had the test email ought to be sent from the server? Blacklist check came back with 1?

Hi Ian, just got this off my friend 🙂 "Getting a 500 error from that script" Have PM'd the whole error 🙂

Hi Ian, just waiting for my friend to try the above, he's got on of those "social life" things unlike me 😄

Sorry about server enquires, I'm heavily reliant on my friend for server side stuff, He's just followed your link and it looks like our server does support TLS connections 🙂 Host is https://www.eukhost.com/

Hi Brent, yes all the office side of things and DNS has already been set up, it's been working flawlessly since christmas but just stopped for some reason 😞

okay I just set up my gmail account on the smtp, and changed the customer contact to gmail and the webform is coming up with an error Does that mean my server doesn't like that port or TLS maybe?

Hi Ian, thanks for your perseverance 🙂 Okay, 1) I'm wondering whether 365 is just being fussy and looking for the STARTTLS over TLS? I currently have is set to TLS and 587 🙂 This is in my 365 settings. 2) That's interesting, perhaps i won't use that now then. 3) I have saved all the smtp settings including the password and at least for now the contact us page is coming up with an error. There is 1 error An error occurred while sending the message. So, that's actually good news for the minute, at least it's not telling customers it's submitted fine like it used to 🙂

Thanks Ian, I've amended the SPF entry for the curly, and copy and pasted the IP address to prevent typo's. Do i have to wait for DNS to update? Also, just to confirm, this is for me to use the outlook 365 SMTP settings in TB, not PHP? Many thanks

Hi Ian, just checked and it's v=spf1 ip4:XXX.XXX.XXX.XXX include:spf.protection.outlook.com -all Only difference between what is there and your string is the - or ~ just before all?

Hi Ian, yes the MS Technician added that yesterday so thats done :)

I'll get my friend to check this for me :)

Hi Ian, my mate just checked (as he does the server side for me) and it's 5.4.12 🙂 So does that mean that shouldn't be the issue?

Thanks Ian, seems weird that it was fine at chistmas on PHP and was trouble free untill this time last month then BOOM!, stopped working 😞 I think I'll get my friend to have a look at this page as it's starting to get to the limit of my understanding, I might even send the MS tech a link 😉 Thanks for your help so far all!

Hi Ian, just tried as you suggested and something interesting has just happened, I entered all the SMTP and IMAP details into outlook to set it up manually and set them both to SSL/TLS and it failed, I changed just the SMTP to STARTTLS and it went through. SO as I don't have the option for STARTTLS in thirtybees could this be my problem? I'm wondering if it's this old presta problem https://www.prestashop.com/forums/topic/270220-modification-swift-mailer-upgrade-better-support-for-ssltls/ Maybe i need this? https://www.bellini-services.com/shop/modifications/39-swift-mailer-upgrade-better-support-for-ssltls.html

Yea it's a pain in the bum 🙂 I get all emails to that email address except emails from the site, they aren't moved to spam, they just don't arrive at all. Even had the MS tech confused 🙂

They both seem to check out, but I've PM'd you the domain name 🙂

Hi Brent, I'm sure i had to do that to set up the account with 365, just checked and the domain registrar records and the MX records are there. The technician also added the hosting servers IP address to the TXT/SPF record to make doubly sure it would get through but still nothing comes through. CNAME records are also there. He said it's almost like outlook deletes it as it's coming in, no error record he can see at all. weird 😞

HI there, yea thats the exact link the MS technician sent me yesterday to try. Today he did a remote session and couldn't get the bottom of it either. Seems weird when i switch the email to gmail on PHP it all works fine, switch back to my .co.uk and it spits it's dummy out, also weird why it worked for 5 months then just stopped? 😞 Thanks for your help Brent, much appreciated 🙂

Hi Brent, just switch to SSL and getting this error now 🙂 Error: Please check your configurationConnection could not be established with host smtp.office365.com [ #0]

Hi Brent, thanks for the reply, yes thats pretty much what the Microsoft technician said, but for some reason it's not accepting the SMTP details. It says "Unable to connect with TLS encryption" And i know the username (email) and password are 100% correct. I used microsoft 365's SMTP's settings of Server name: smtp.office365.com Port: 587 Encryption method: STARTTLS But obviously I can only select TLS, not STARTTLS 🙂

Hi Guys, I have a webshop running thirtybees 1.0.7 and around a month ago i stopped receiving "contact us" emails from my site. My email account is with microsoft office 365, and is the same domain as my site. My email was configured with "Use PHP's mail() function". This has been working fine since Christmas when the site went live, but as said, just stopped working on the 4th of May. I tried switching the customer services email to a gmail account and it comes through just fine, switch back to my domain email with 365 and it stops again. I contacted microsoft and they said to switch it over to SMTP but that refuses to even connect. I've read a few bits on bobs online that prestashop used to have a conflict with office 365 and something to do with presta not being STARTTLS compatable, and something to do with the swiftmailer? could this possibly be the issue with thirtybees too? I'm not the most technically gifted individual but i can get a grasp of things and do have a friend who can can fill in the gaps in my knowledge so i thought I'd reach out to you guys and see if we can get this thing going again with your help. Thanks in advance!