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annafjmorris

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Posts posted by annafjmorris

    Strong Customer Authentication - SCA

    in Stripe

    Posted

    Exceptionally good catch - It didn't occur to me this would not apply to everyone. It's not just the uk though, it's all these countries:

    Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, The Netherlands, Norway, Poland, Slovenia, UK and to a lesser extent Sweden.

    So 13 countries have done it already, and 15 have not. (https://support.stripe.com/questions/strong-customer-authentication-sca-enforcement-date )

    Thanks so much for noticing that, I am so used to UK centric language when it comes to the EU at the moment, that I didn't event notice!

     

    Strong Customer Authentication - SCA

    in Stripe

    Posted · Edited by annafjmorris

    There are several solutions and further problems being listed on the bug report:

    https://github.com/thirtybees/stripe/issues/28

    Note that while payments may appear to fail for the customer, with an error message like

         Failed to create stripe review object

    The payment may actually be going through without triggering an order in TB. In which case you need to match the payments up with abandoned carts and convert to orders.

    Strong Customer Authentication - SCA

    in Stripe

    Posted

    On 8/16/2019 at 9:44 AM, spidawebs said:

    I've just installed this update and tested it. It won't work at all with any of the stripe test cards. No matter which one I use, it says declined straight away.

    So I tried it with my card and it seemed to process it, but then went to a page saying this:

     An error occurred:

    • Failed to create stripe review object

    And the order has not come through. 

    Any idea what could be wrong? I'm using the standard thirty bees 5 step checkout.

     

    I have that error on my live site, can anyone help?

    Bug Report:

    https://github.com/thirtybees/stripe/issues/28

    "Out of stock" warning not showing on front office site - partial fix already

    in Theme help

    Posted

    You would think, but whatever I did last time was totally invisible to me, it all looked and worked fine, but due to an error in the code, google could only see the top half of my site. It took me months to realize there was a problem, I only realised becuase site traffic dropped off so much for so long I knew something must be wrong somewhere and asked people to check for me.

    Thanks for checking, I am re-assured!

    "Out of stock" warning not showing on front office site - partial fix already

    in Theme help

    Posted

    59 minutes ago, Traumflug said:
    Let's not forget this: https://github.com/thirtybees/thirtybees/issues/978

    Hi, yeah I didn't do a bug report because I was pretty sure it's a mistake my theme designer made, but happy to work with a bug report if you suspect otherwise. Thanks, my GitHub name is annafjmorris I think, or Gingerling design.

    12 hours ago, colorful-ant said:

    I'm not sure right now.
    The heat here makes us ko.
    Did you install and set up the module "mailalerts"?
    Do you need the AEUC module for your shop?

    If all settings are ok, there should not be any problems.

    I am pretty sure this is a theme issue rather than a settings issue as it was okay before we had a new theme and we didn't change the settings. Also tweaking the theme file and getting a result indicates to me it is the theme causing the issue. Thanks though! I will check out the things you talk about.

    "Out of stock" warning not showing on front office site - partial fix already

    in Theme help

    Posted

    Hi, on my store "Out of stock" was not showing when an item was out of stock (and back ordering is disabled for that product). It would just grey out the add to cart button. I did the following:

    1. Check the translations to make sure there were words in the out of stock box, there were
    2. Search the prestashop form, found this https://www.prestashop.com/forums/topic/250705-cannot-display-out-of-stock-or-custom-message/
    3. I replaced the following lines in my theme product.tpl 
      <p id="product-availability">
          {if ($display_qties == 1 && !$PS_CATALOG_MODE && $PS_STOCK_MANAGEMENT && $product->available_for_order)}
          <span id="pQuantityAvailable"{if $product->quantity <= 0} style="display: none;"{/if}>
            <span id="quantityAvailable">{$product->quantity|intval}</span>
            <span {if $product->quantity > 1} style="display: none;"{/if} id="quantityAvailableTxt">{l s='Item'}</span>
            <span {if $product->quantity == 1} style="display: none;"{/if} id="quantityAvailableTxtMultiple">{l s='Items'}</span>
          </span>
          {/if}

          <span id="availability_statut"{if !$PS_STOCK_MANAGEMENT || ($product->quantity <= 0 && !$product->available_later && $allow_oosp) || ($product->quantity > 0 && !$product->available_now) || !$product->available_for_order || $PS_CATALOG_MODE} style="display: none;"{/if}>
            {*<span id="availability_label"><b>{l s='Availability:'}<b></span>*}
            {*<span id="availability_value" class="label{if $product->quantity <= 0 && !$allow_oosp} label-danger{elseif $product->quantity <= 0} label-warning{else} label-success{/if}">{if $product->quantity <= 0}{if $PS_STOCK_MANAGEMENT && $allow_oosp}{$product->available_later}{else}{l s='This product is no longer in stock'}{/if}{elseif $PS_STOCK_MANAGEMENT}{$product->available_now}{/if}</span>*}
          </span>

    with the following from the default theme: 

    	<!-- availability -->
			<p id="availability_statut"{if ($product->quantity <= 0 && !$product->available_later && $allow_oosp) OR ($product->quantity > 0 && !$product->available_now) OR !$product->available_for_order OR $PS_CATALOG_MODE} style="display: none;"{/if}>
				<span id="availability_label">{l s='Availability:'}</span>
				<span id="availability_value"{if $product->quantity <= 0} class="warning_inline"{/if}>
					{if $product->quantity <= 0}{if $allow_oosp}{$product->available_later}{else}{l s='This product is no longer in stock'}{/if}{else}{$product->available_now}{/if}
				</span>
			</p>

    And now:

    !Availability: This product is no longer in stock with those attributes but is available with others."

    will show on a page with one of out stock item (where others are in stock) currently https://www.ethicalpets.co.uk/becotray#/45-colour-baby_blue blue colour litter trays

    What I need now is:

    1. Is the change I made okay? I know almost nothing about css and html
    2. Can I move the text to the beige box above add to cart? This is more obvious for my elderly customers - I tried pasting it above the php for add to cart etc but it didn't display
    3. Where can I change this text? I can't find it in translations or in the tpl file, no idea where it comes from!

    Abandoned cart emails in a third party email platform?

    in Modules

    Posted

    I paid him to set it all up, as I was working on another project at the time. He agreed to do the work but then I couldn't reach him for a while. Then he replied finally and did the work. Then I then had an issue where orders were not being passed over - that was when I couldn't reach him again, for a month. Then he fixed the problem. However, his fee was reasonable and the plugin is working very well indeed. He was very personable and polite though. My guess he is very busy guy and maybe is better on bigger projects that he is really interested in than in smaller projects that are less interesting. It's annoying, but common with developers I think.

    So while I agree there are issues here, however, it is critical for me that these work together and get more features together, especially with this European privacy thing. Abandoned cart emails etc are going to have to work seriously hard for my business now, they are are so few emails I can legally send without detailed consent from the customer, I need them to work harder than they used to.

    This is the project he is proposing and the cost:

    he said:

    "If you are looking for extended abandoned carts, this should be great https://github.com/mautic/mautic/pull/5098 . But it’s in progress by me, not finished yet. This bundle use extended AI machine learning, much better like Mailchimp https://www.fastcompany.com/3060416/mailchimp-brings-data-driven-product-recommendations-to-small-online-stores

    Finish basic version should cost 300-500€. Next version should bring also dynamic product to dynamic content etc. "

    He later agreed it would be 30 bees compatible and open source.

    Let me know if you are interested in joining in on funding it.

    What impact will deleting old products have?

    in Technical help

    Posted

    Yeah we've done that with products where it's a related or similar product, like a different weight or similar, but we've got some products which are totally unrelated and we wouldn't sell again. Wouldn't it confuse things a little bit? So say if we changed some old cat toy into a totally new product, won't that create statistics going back for a new product, effectively?

    Interesting bounce and page views data

    in Technical help

    Posted

    Hi, thought you guys might be interested in this:

    alt text

    alt text

    From end of November, beginning of December our bounce rate fell a lot and our page views went up a lot - they actually switched over, this trend is a change to how it's been for as long as I remember.

    I have been wracking my brains for what we did - we moved to thirty bees in early September and moved to a fast server at end of December - so neither exactly fit. We did get a small js issue fixed on our front page on about that date, but other than that, I have no idea!! We also did a lot of non-digital publicity where we had a blog page open for whole days, thought that could have distorted it, but the trend carried on well after that all ended. So, any thoughts as to the cause?

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