Problem with mailalerts and order confirmation not complete

[CJ]

Hi,

1. I have problems with mailalerts. The merchant does not get a "new order" mail. I have already "en" folder and the translated "nl" folder in the /themes/ Email works well. Does anyone have a solution?

2. When an order is made, the customer gets an "order-conf" email. In this "order-conf" email I do miss the products and discounts (see image) Does anyone have a solution for this?

[CJ]

@mdekker said in Problem with mailalerts and order confirmation not complete:

What does that mean? Does the new_order email show up on that list?

I mean that the email configuration is ok. And no, the neworder email doesn't show on that list. However the orderconf and the payment do show on that list. So I don't know what to do to get the new_order email.

Could the templates have been accidentally encoded? Can you look up one of those .tpls and see if it contains %7Bproducts%7D? If that is the case then it should be changed back to {products} to make the products show up in the email again.

Ah, the .tpl files didn't exist on the translation folder (mail/nl). I put them there and now the order_conf email shows everything. Thank you.

[CJ]

Can the new files (nl folder) be read by thirty bees (permissions okay)?

Yes permissions are the same as the (en folder), 755

[Adik]

Hi,

Yep, I confirm this issue (order_conf.html looks ok):

@CJ do you have any solution?

[CJ]

@Adik for the orderconf problem: The .tpl files didn’t exist on the translation folder (mail/nl). I put them there and now the orderconf email shows everything well.

@mdekker : The new_order email still won't sent. I don't know what goes wrong.

[Adik]

You mean /themes/theme_name/mails/nl/?

I have these .tpl (order_conf_cart_rules.tpl and order_conf_product_list.tpl ) files placed there.

When the customer places an order, he receives an email with order_conf template - variables work properly:

When I manually send a message (using the same template) to the customer, the variables do not work:

[CJ]

You mean /themes/themename/mails/nl/? I have these .tpl (orderconfcartrules.tpl and orderconfproductlist.tpl ) files placed there. When the customer places an order, he receives an email with orderconf template - variables work properly

Yes this works properly now.

When I manually send a message (using the same template) to the customer, the variables do not work

Why should you manually send a message to the customer using this template ?

[Adik]

@cj said in Problem with mailalerts and order confirmation not complete:

Why should you manually send a message to the customer using this template ?

manually - I mean from Orders -> Order_numer -> Send e-mail again

In the Review Request module variable {products} works in template.

I want to send a request to the customer about review.

[Adik]

I just found bug (?) that can be dangerous for your stores.

When editing and saving mails templates (Location -> Translations -> Translation of e-mails) variable {shop_ur} is replaced by http://yourshopdomain.com/adminfolder/{shopurl} in a few html files. After this customer receives an email with direct url to your admin panel.

[CJ]

When editing and saving mails templates (Location -> Translations -> Translation of e-mails) variable {shopur} is replaced by http://yourshopdomain.com/adminfolder/{shop_url} in a few html files. After this customer receives an email with direct url to your admin panel.

I don't think that's the case. When you edit these email translations you indeed see http://yourshopdomain.com/adminfolder/{shopurl}. But in the mail which the customer receives you just see your shopname with a link to http://yourshopdomain.com/ So I think there's nothing wrong there.

[Adik]

@cj said in Problem with mailalerts and order confirmation not complete:

But in the mail which the customer receives you just see your shopname with a link to http://yourshopdomain.com/ So I think there's nothing wrong there.

In my case (v1.0.3 TB version), the customer sees url of admin panel in received e-mails. So I must edit manually a few .html templates and leave only {shop_ur}. Strange...