ImageMagick and php version

[jnsgioia]

On my host (Siteground) the ImageMagick module will not work with php 7+, but it will with php 5.6. Is this a module issue or a hosting issue? Thanks

[jnsgioia]

@mdekker block what?

[jnsgioia]

you mean not install it?

[jnsgioia]

@mdekker I was planning to, I just wanted to make sure that it was their problem :) I figured it was but they will probably try to say it isn't.

[jnsgioia]

@mdekker It just has to be added to the php variables. Which I have done. but there is no way to specify which php version it is using. I am on chat with them now. I will let you you know what they say.

[jnsgioia]

They have been very helpful in the past. So far he has told me that if it works on 5.6 maybe I should use that php version :(

He is now checking that it is properly enabled on the account.

[jnsgioia]

@mdekker Well, he reset the imagick variable and enabled it for 7.1 so it should work now.

[jnsgioia]

Their customer service is very good.

[dprophitjr]

We employ cloudlinux on our servers. Customers can tick to select the ImageMagick module for PHP 7.x We like that addon to our server. Puts each user into a filecage and separated from everyone else.

[alwayspaws]

@jnsgioia said in ImageMagick and php version:

@mdekker Well, he reset the imagick variable and enabled it for 7.1 so it should work now.

@jnsgioia did he only do that for you, or in general? I'll need it, too, once I get there.

[jnsgioia]

@alwayspaws Actually, I don't think he fixed anything. It still doesn't work. I think he just made sure the extension was enabled for the account and changed the php version from 7.0 to 7.1. I haven't had the time to go back to Siteground support. I think I will open a ticket instead of talking to their chat support.

[alwayspaws]

@jnsgioia Yes, when you have time it's probably best to open a trouble ticket.

This is from siteground but was before the thirty bees upgrade was released:

Mar 24, 2017, at 8:41 PM, SiteGround:

"ImageMagick module

It appears that the ImageMagick module is not compatible with PHP 7.0. We changed the version to 5.6 and it was installed successfully."

@Global-Moderators @roband7 can you please tell us if this is still true?

[roband7]

It works fine using PHP 5.4 to 7.1.

Your host must have an old module. The PHP 7.0 support was added in the imagick 3.4 version that was released winter 2015.

See https://pecl.php.net/package-changelog.php?package=imagick for all the gory details.

[alwayspaws]

@roband7 Thanks! Very appreciated.

@jnsgioia - this information will be very good for when you create a support ticket.

Please post your results here once you get it working. Thank you very much!

[jnsgioia]

@alwayspaws I opened a ticket explaining the problem and included roband7's response. Within a very short time I had a response and after a little clarification a solution. If the module does not install for you, you need to make sure (or have them make sure) that the php.ini file includes zend_extension=/usr/local/php71/lib/php/extensions/imagick.so not just extension=/imagick.so

[jnsgioia]

@roband7 Thank you for your help. I included it in my ticket and the problem is resolved.

[alwayspaws]

@jnsgioia Have you tried ImageMagick module on your PS site?

[jnsgioia]

@alwayspaws I don't have a PS site anymore. I replaced it with the TB site when we moved the first part of April.

[alwayspaws]

OK, thanks. @jnsgioia

[jnsgioia]

@alwayspaws Did you go to live chat or to the ticket place? I found the ticket worked alot better than live chat. Also did you tell them you were quoting the developer? When I told them that they changed the version on my account.

[alwayspaws]

I opened a ticket, quoted the developer and they cannot resolve my problem. My modules page in my developer site admin is blank! This was AFTER they "fixed" it. It's PS 1.6, though.

[jnsgioia]

@alwayspaws The whole page? Sounds like you need to move to TB!

[alwayspaws]

Yes, but I can't right now.

[jnsgioia]

@alwayspaws :(

[alwayspaws]

double :( pls see chat. BFN