jnsgioia Posted May 5, 2017 Share Posted May 5, 2017 On my host (Siteground) the ImageMagick module will not work with php 7+, but it will with php 5.6. Is this a module issue or a hosting issue? Thanks Link to comment Share on other sites More sharing options...
jnsgioia Posted May 5, 2017 Author Share Posted May 5, 2017 @mdekker block what? Link to comment Share on other sites More sharing options...
jnsgioia Posted May 5, 2017 Author Share Posted May 5, 2017 you mean not install it? Link to comment Share on other sites More sharing options...
jnsgioia Posted May 5, 2017 Author Share Posted May 5, 2017 @mdekker I was planning to, I just wanted to make sure that it was their problem :) I figured it was but they will probably try to say it isn't. Link to comment Share on other sites More sharing options...
jnsgioia Posted May 5, 2017 Author Share Posted May 5, 2017 @mdekker It just has to be added to the php variables. Which I have done. but there is no way to specify which php version it is using. I am on chat with them now. I will let you you know what they say. Link to comment Share on other sites More sharing options...
jnsgioia Posted May 5, 2017 Author Share Posted May 5, 2017 They have been very helpful in the past. So far he has told me that if it works on 5.6 maybe I should use that php version :( He is now checking that it is properly enabled on the account. Link to comment Share on other sites More sharing options...
jnsgioia Posted May 5, 2017 Author Share Posted May 5, 2017 @mdekker Well, he reset the imagick variable and enabled it for 7.1 so it should work now. Link to comment Share on other sites More sharing options...
jnsgioia Posted May 5, 2017 Author Share Posted May 5, 2017 Their customer service is very good. Link to comment Share on other sites More sharing options...
dprophitjr Posted May 5, 2017 Share Posted May 5, 2017 We employ cloudlinux on our servers. Customers can tick to select the ImageMagick module for PHP 7.x We like that addon to our server. Puts each user into a filecage and separated from everyone else. Link to comment Share on other sites More sharing options...
alwayspaws Posted May 8, 2017 Share Posted May 8, 2017 @jnsgioia said in ImageMagick and php version: @mdekker Well, he reset the imagick variable and enabled it for 7.1 so it should work now. @jnsgioia did he only do that for you, or in general? I'll need it, too, once I get there. Link to comment Share on other sites More sharing options...
jnsgioia Posted May 8, 2017 Author Share Posted May 8, 2017 @alwayspaws Actually, I don't think he fixed anything. It still doesn't work. I think he just made sure the extension was enabled for the account and changed the php version from 7.0 to 7.1. I haven't had the time to go back to Siteground support. I think I will open a ticket instead of talking to their chat support. Link to comment Share on other sites More sharing options...
alwayspaws Posted May 8, 2017 Share Posted May 8, 2017 @jnsgioia Yes, when you have time it's probably best to open a trouble ticket. This is from siteground but was before the thirty bees upgrade was released: Mar 24, 2017, at 8:41 PM, SiteGround: "ImageMagick module It appears that the ImageMagick module is not compatible with PHP 7.0. We changed the version to 5.6 and it was installed successfully." @Global-Moderators @roband7 can you please tell us if this is still true? Link to comment Share on other sites More sharing options...
roband7 Posted May 8, 2017 Share Posted May 8, 2017 It works fine using PHP 5.4 to 7.1. Your host must have an old module. The PHP 7.0 support was added in the imagick 3.4 version that was released winter 2015. See https://pecl.php.net/package-changelog.php?package=imagick for all the gory details. Link to comment Share on other sites More sharing options...
alwayspaws Posted May 8, 2017 Share Posted May 8, 2017 @roband7 Thanks! Very appreciated. @jnsgioia - this information will be very good for when you create a support ticket. Please post your results here once you get it working. Thank you very much! Link to comment Share on other sites More sharing options...
jnsgioia Posted May 9, 2017 Author Share Posted May 9, 2017 @alwayspaws I opened a ticket explaining the problem and included roband7's response. Within a very short time I had a response and after a little clarification a solution. If the module does not install for you, you need to make sure (or have them make sure) that the php.ini file includes zend_extension=/usr/local/php71/lib/php/extensions/imagick.so not just extension=/imagick.so Link to comment Share on other sites More sharing options...
jnsgioia Posted May 9, 2017 Author Share Posted May 9, 2017 @roband7 Thank you for your help. I included it in my ticket and the problem is resolved. Link to comment Share on other sites More sharing options...
alwayspaws Posted May 13, 2017 Share Posted May 13, 2017 @jnsgioia Have you tried ImageMagick module on your PS site? Link to comment Share on other sites More sharing options...
jnsgioia Posted May 13, 2017 Author Share Posted May 13, 2017 @alwayspaws I don't have a PS site anymore. I replaced it with the TB site when we moved the first part of April. Link to comment Share on other sites More sharing options...
alwayspaws Posted May 13, 2017 Share Posted May 13, 2017 OK, thanks. @jnsgioia Link to comment Share on other sites More sharing options...
jnsgioia Posted May 13, 2017 Author Share Posted May 13, 2017 @alwayspaws Did you go to live chat or to the ticket place? I found the ticket worked alot better than live chat. Also did you tell them you were quoting the developer? When I told them that they changed the version on my account. Link to comment Share on other sites More sharing options...
alwayspaws Posted May 13, 2017 Share Posted May 13, 2017 I opened a ticket, quoted the developer and they cannot resolve my problem. My modules page in my developer site admin is blank! This was AFTER they "fixed" it. It's PS 1.6, though. Link to comment Share on other sites More sharing options...
jnsgioia Posted May 13, 2017 Author Share Posted May 13, 2017 @alwayspaws The whole page? Sounds like you need to move to TB! Link to comment Share on other sites More sharing options...
alwayspaws Posted May 13, 2017 Share Posted May 13, 2017 Yes, but I can't right now. Link to comment Share on other sites More sharing options...
jnsgioia Posted May 13, 2017 Author Share Posted May 13, 2017 @alwayspaws :( Link to comment Share on other sites More sharing options...
alwayspaws Posted May 13, 2017 Share Posted May 13, 2017 double :( pls see chat. BFN Link to comment Share on other sites More sharing options...
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