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t4Chippy

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    Prestashop admin login loop

    in Technical help

    Posted

    Hi there, thanks for the reply. 

    I think the blank screens when saving was a PHP limit issue but i can't be sure, it all seemed to happen within 24 hours so we upped the limit just in case. 

    It's probably my wording that's confusing you, when I say error I mean not working as it should, there are no errors on the server logs.

    We've only installed 3 additional modules on this very small website (only has 5 products) and after disabling all three it's still looping. Odd that it seems fine on the work PC and no-where else though?

     

    We've one restore point to try at the moment but failing that i think the only way forward is staring again. Not the end of the world but just a bit frustrating 🙂

    Prestashop admin login loop

    in Technical help

    Posted · Edited by t4Chippy

    Hi Guys, I'm slowly running out of hair to pull so thought I'd ask on here as you guys have been great for help in the past. 

    I'm building a new website and switching it over from the very cumbersome Expression engine site built by an old friend. Another friend and I who hosts my sites created a /new folder in the public html and installed thirtybees. I'm using a theme called Niara and have installed a few prestashop modules bought from the prestashop modules website and they have tweaked them slightly to run on TB. After testing all the scenarios I was finally ready to move it over which is when I started getting the problems.

    So, I seem to have what seems to be the old "Prestashop admin login loop" and I've spent the best part of a week trying to identify what the exact problem is. I've tried lots of suggestions already like, different browser, clearing cookies, clearing the cache including smarty via FTP,  re-loading the htaccess file, Resetting file permissions (directories 755 files 644 and htaccess 666) but I'm still having problems and so is my friend. Now, here's the twist, I can log in on my work computer? but not on my laptop next to it with the same IP?

    WHAT WE YOU DOING AT THE TIME. 

    Well everything was going fine and i started to get a blank white screen when saving anything in the BO. I could return to the site by clicking on my browser tab but everytime i saved something, white page. this went on for a day or so and then all of a sudden I noticed the favicon dissappear and the login loop started. The last thing i remember doing was changing the URL of my browser link to https instead of http as it's SSL enabled. 

    WHAT ERROR ARE YOU GETTING

    Caught redirection to index.php?controller=AdminLogin&token=182ebc5253af6125f755d5291df9b16dI click on the link which beings up the login page, Login and it goes straight back to this error. 

     

    Has anyone got any suggestions or pointers as I'm at a loss of what to do.

    I have FTP access at home, and can log in to the BO at work and happy to poke around to answer questions.

    Thanks in advance!

    PHP encryption, stopped receiving emails via 365

    in Technical help

    Posted

    Just now, Factor said:

    it means PHP IMAP is not installed on your server

    in cPanel WHM it will look something like this

    294952014_ScreenShot2019-06-19at16_08_11.png.8e648a7c42e83d3382691a3bacb28a4d.png

    Easy apache >php extensions search IMAP.  Your server mate can check it out.  it just needs to match whatever version of PHP you have installed 7.0, 7.1 or 7.2

    ah okay, so nothing to do with the problems I'm having, I always reply with outlook anyway 🙂

    PHP encryption, stopped receiving emails via 365

    in Technical help

    Posted

    8 minutes ago, Factor said:

    I think there is a known issue on the contact us page sometimes.  What happens if you set up smtp and use the send test email below on same page.   Also do you get the email in the BO to respond to?

    Help is my middle name...  I am sure I speak for Ian as well.  Even if he is asleep in Japan currently... @dynambee

    image.thumb.png.0243b0ff76a25fbf1fcbc49caf5118a9.png

     

    Thats what i get when using the test email, and no, because i get the error the person can't submit the question in the first place 🙂

    PHP encryption, stopped receiving emails via 365

    in Technical help

    Posted

    1 minute ago, Factor said:

    Hey Mate I hope you sorted this?

    Hey Brent, I've been meaning to update this so thanks for the bump 🙂

    So, I managed to stem the flow of spam on all the sites so that's a good thing. Server IP is 100% unblocked from Microsoft and not showing up on any of the banned lists on the links on this thread so that's great news!

    BUT, for some reason it still doesn't work on SMTP and throws an error on the contact us page, But, works just fine on PHP?

     

    My friend is on holiday for a bit so not had chance to request an IP change with the host or run Ian's script unfortunately. 

     

    While I'm here though can I just thank yourself and Ian for all your work and help with this, I really do appreciate it 🙂

    PHP encryption, stopped receiving emails via 365

    in Technical help

    Posted · Edited by t4Chippy

    9 hours ago, dynambee said:

    You could save yourself a lot of time by getting a new IP for your webserver.

    Before doing this edit your DNS to change the domain record TTL settings from their current 14400 (4 hours) to 300 (5 minutes). I would advise doing this 24 hours before you swap the IP but you could wait as little as 4 hours. Then swap the IP, and after a few hours increase the DNS TTL to 3600 (1 hour).

    Make sure all your DNS settings for email (SPF and DKIM in particular) are correct.

    This should solve your problem without having to deal with all the blacklist issues you face now.

    Hi Ian, I've found out the reason why the server was blacklisted in the first place so I thought I'd try and stem that flow first, then if it gets listed again after I'll only have to change it once 🙂

    I have two older sites on the same server that seem to be trying to resend emails so we've commented out registrations and contact us, it's sites I will be redoing on TB and just havn't got round to it. 

    Looks like i stopped receiving bounced emails into spam about the right time, then I've now started getting them again (after the server was unlisted)  

    just had a few bounced emails this morning but they are on the list, only a few more it will re-try and hopefully they'll now dry up 🙂

    PHP encryption, stopped receiving emails via 365

    in Technical help

    Posted

    3 hours ago, Brent Dacus said:

    on the cpanel server can we check this... might be worth a shot.

     

    In WHM, search for "cPanel Web Services Configuration" located under "Service Configuration".

    cPanel Web Services Configuration

    Mine is SSLv23:!SSLv2:!SSLv3:!TLSv1:!TLSv1_2

    default is SSLv23:!SSLv2:!SSLv3

    You'll want to add :!TLSv1_2 at the end of the protocol string. This forces it to use newer version.

    Ideally you'll want to test this on a development server 1st, as it may break your SSL/payment processing if the server is not up to date and cannot use the newer version. There is fallbacks, but it's always best to test 1st!

    While you are here as well, you can harden your ciphers. Great tutorial on this can be found here:https://hynek.me/articles/hardening-your-web-servers-ssl-ciphers/

    cPanel Official Documentation:https://documentation.cpanel.net/display/CKB/How+to+Adjust+Cipher+Protocols

     

    Hi Brent, We've added the above and it's not made any difference 😞

    Switched back to PHP and it works fine still?

    PHP encryption, stopped receiving emails via 365

    in Technical help

    Posted

    3 hours ago, dynambee said:

    Try running the test script on your server again to see if it can connect to the MS SMTP server or if it still gives the same error. If the test script works then you have a TB config problem. If the test script doesn't work then you are still blacklisted.

    HI Ian, error is still coming up the same 😞 

    PHP encryption, stopped receiving emails via 365

    in Technical help

    Posted

    6 minutes ago, Brent Dacus said:

    I think you don't need the domain registrars MX records in the mix.  I removed the various IPs.  I would get rid of the 123 ones.  So its not confused.  They are ranked but by Priority.  

    Duplicate MX A records OK. You have some duplicate MX records (MX records with the same IPs). This is not that good but if you know what you are doing than it's ok.
    MX Records Your MX records that were reported by your nameservers are:

    20   mx1.123-reg.co.uk  
    1   chippysworkshop-co-uk.mail.protection.outlook.com  
    10   mx0.123-reg.co.uk   

    [These are all the MX records that I found. If there are some non common MX records at your nameservers you should see them below. ]

    Your reverse (PTR) record:
    ..in-addr.arpa ->  mx1.123-reg.co.uk
    ..in-addr.arpa ->  mail-db5eur010036.inbound.protection.outlook.com
    ..in-addr.arpa ->  mailex.mailcore.me
    ..in-addr.arpa ->  mx1.123-reg.co.uk
    .in-addr.arpa ->  mx1.123-reg.co.uk
    .in-addr.arpa ->  mx1.123-reg.co.uk
    .in-addr.arpa ->  mail-he1eur010036.inbound.protection.outlook.com
    .in-addr.arpa ->  mx1.123-reg.co.uk

     

    My vendor has a template for Office 365 looks like this.  Make sure you add these and not delete the WWW ones

    image.thumb.png.b2d0cef93578d7b031fab7aba32acdbe.png

    deleted the two 123 ones, thanks for that, and i do seem to have a large number of those in the template, albeit not Dacus US, wonder if i need UK specific ones?

    PHP encryption, stopped receiving emails via 365

    in Technical help

    Posted · Edited by t4Chippy

    5 minutes ago, Brent Dacus said:

    Yep. I some how felt it would come to this. In this day and age php mail really shouldn’t be an option.  MS will hopefully delist your IP within 48 hrs. 

    @dynambee the Japan/Tennessee connection tag team is real...  great work all around. 

    Its great to think a guy in Tennessee, a guy in Japan can help a guy in England (assumed). 

    Yea I'm going to have a word with my friend on the same server if this works to set up all sites with SMTP. 

    Great work though guys!

    @Brent Dacus I can confirm i am from England, it's raining outside :classic_biggrin:

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