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RonGin

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Posts posted by RonGin

    site not being published after move to vps in ionos

    in English

    Posted

    Hello, My site is not showing now after moving it from hostgator to ionos on a vps L server with plesk. I am getting this message from the database: 

    Link to database cannot be established: SQLSTATE[HY000] [1045] Access denied for user 'erbornb2_thbee19'@'localhost' (using password: YES)

    I found a fix or so I thought it was a fix to go to the config/settings.inc.php so I changed the password to the new one I put in the maria database. (just a note the old data base was not a maria could that be the problem?)

    Thank you

    Ron

    ThirtyBeesDatabaseException SQL syntax

    in English

    Posted

    Can you tell me how to fix this in the stats:

     

    You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'in,SUM(IF(o.id_lang = 3, total_paid_tax_excl / o.conversion_rate, 0)) as hi,SUM(' at line 1

    in file modules/statsmodule/stats/statsforecast.php at line 632

    I have a problem with a pop up which I want to remove

    in Technical help

    Posted · Edited by RonGin

    Hi, This might be dumb but I can not find out how to take out a pop up for a form that I put into my website.  It is from a code I received from sendinblue a sign up form which I am not using now. I show as and error tell the viewer to go to send in blue. I looked at the view source and the this is the code

    [ <div class="tingle-modal-box"><div class="tingle-modal-box__content"><p><iframe width="540" height="305" style="margin-left:auto;margin-right:auto;max-width:50%;" src="https://8aee67b3.sibforms.com/serve/MUIEAERPl8lVzWDBseyt4ObcSZAjk8V5Iw5tS2gTmaaPyYXSobAaW-K-xyYTJAQH103L1uALAf_L2ZxnxXcBe9qGsd-ytie-kRdZG-l8B1UpWQC2vr_kZ1Kk6IZZoWJpG00Q1RtpuN_ZPI3HGFoDWW1GsUJIv-k_uuYaVqonVQB7yrnt4UQs-vPumGM-ZptGpAIk61BXTcEVE_hD" frameborder="0" scrolling="auto"></iframe></p></div><div class="tingle-modal-box__footer"><button class="prestacraft-close">x</button></div></div> ]

    My page where ist is showing is www.providencesilverco.com 

    But I don't have this in the custom code - Add extra metas to the header.  I think I have to go to the page to delete it but which page?

    Thank you,

    Ron

    unsure how to add this video to product picture

    in English

    Posted

    I have a product in providencesilverco.com/en/jewelry/handcrafted-pearl-jewelry/handmade-sterling-and-gold-overlay-pearl-bracelet I made a video on U tube and got this code 

    <iframe width="853" height="480" src="https://www.youtube.com/embed/ObFFMDjP8Rk" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

    I tried a custom block on new elements on the product page left columns but I don't see it. I would like it to show like a picture under the main product picture so someone can view if they want?

    Ron

    Error from admin to products

    in English

    Posted · Edited by RonGin
    update the topic as it is working now

    HI ,

    I just tried to get into the products in the admin section and received these errors?  How would I go about to fix this?? However I refreshed just now and it went to the product and then when I tried to add it was also good. Sorry guys and gals it seemed to have corrected itself as I just logged out and then logged into the admin, all was fine. Weird  

    throw new SmartyException("unable to write file {$_tmp_file}");
50:        }
51:
52:        /*
53:         * Windows' rename() fails if the destination exists,
54:         * Linux' rename() properly handles the overwrite.
55:         * Simply unlink()ing a file might cause other processes
56:         * currently reading that file to fail, but linux' rename()
57:         * seems to be smart enough to handle that for us.
58:         */
59:        if (Smarty::$_IS_WINDOWS) {
60:            // remove original file
61:            if (is_file($_filepath)) {
62:                @unlink($_filepath);
63:            }
64:            // rename tmp file
65:            $success = @rename($_tmp_file, $_filepath);
66:        } else {
67:            // rename tmp file
68:            $success = @rename($_tmp_file, $_filepath);
69:            if (!$success) {
70:                // remove original file
71:                if (is_file($_filepath)) {
72:                    @unlink($_filepath);
73:                }
74:                // rename tmp file
75:                $success = @rename($_tmp_file, $_filepath);
76:            }
77:        }
78:        if (!$success) {

     

    Stack trace

    1. vendor/smarty/smarty/libs/sysplugins/smarty_internal_runtime_writefile.php:68 source Fatal error()
     

    migrated site and now have many errors

    in Technical help

    Posted

    HI, I have changed hosting form A2 to HostGator and now when I check out i get error on checkout and sometimes on sign in.  I contacted stripe and they told me that it is a problem with the module but I don't see how? Any suggestion?

    Thanks Ron

    Expired API Key provided: sk_live_Yw****************************EUmn

    in file modules/stripe/classes/GuzzleClient.php at line 237

    Source file: modules/stripe/classes/GuzzleClient.php 

    218:                    $rheaders[$name] = $values;
219:                }
220:            }
221:        } catch (BadResponseException $e) {
222:            $headers = [];
223:            foreach ($e->getResponse()->getHeaders() as $name => $values) {
224:                if (is_array($values)) {
225:                    $headers[$name] = implode(', ', $values);
226:                } elseif (is_string($values)) {
227:                    $headers[$name] = $values;
228:                }
229:            }
230:            $message = 'Could not connect with Stripe';
231:            try {
232:                $json = json_decode((string)$e->getResponse()->getBody(), true);
233:                if (isset($json['error']['message'])) {
234:                    $message = $json['error']['message'];
235:                }
236:            } catch (\Exception $ignored) {}
237:            throw new Error\ApiConnection(
238:                $message,
239:                $e->getResponse()->getStatusCode(),
240:                (string) $e->getResponse()->getBody(),
241:                json_encode((string) $e->getResponse()->getBody()),
242:                $headers
243:            );
244:        } catch (\Exception $e) {
245:            throw new Error\ApiConnection('Could not connect with Stripe: ' . $e);

    Newsletter alternatives to SendinBlue and MailChimp

    in Modules

    Posted

    On 8/6/2020 at 8:50 AM, x97wehner said:

    I just switched from mailchimp to sendinblue a couple months back because of cost and size of my mailing list. Keep that in mind in whatever you select, if you are email marketing to a significant list, you don't want to send from your mail server or you'll end up getting blacklisted for spam. Make sure it's going in batches through a marketing service company's servers that just impersonate you.

    Hi I want to ask a question since your are using thirty bees and sendinblue. I have been franticly trying to connect but I get this error in thirty bees. [Your server configuration does not allow to send emails. Please contact you system administrator to allow outgoing connections on port 587 for following IP ranges: 94.143.17.4/32, 94.143.17.6/32 and 185.107.232.0/24.]

    I don't know where to start to fix try sendinblue they just give the web hooks I don't understand them either. I try A2 hosting they just give what I should be using for them. NO solutions!!

    Thanks, Ron

    add in customers to catagory

    in English

    Posted

    1 hour ago, Wartin said:

    As Haylau said, maybe the problem is that '@'. Try filling the column with what is before the '@'. Or just with 'Doe', just to try.

    Always make backup of your databases :)

    Hi I have tried changing the names with john doe , buyer, I still get the message that the name field is empty.  Is there a way to clear the cache in thirty bees, might be pickup up residue tries.

    Niara website footer

    in English

    Posted

    Thank you everyone, with your help I found this path in cpanel /themes/niara/modules/blockcontactinfos/blockcontactinfos.tpl  which I then found the contact block info and fixed the phone # hope i can remember for later changes. again thanks.

    • Like 1

    add in customers to catagory

    in English

    Posted

    59 minutes ago, musicmaster said:

    Lastname is required. So you might make it the same as the email address.

    I have changed that and last name error still appears I have attached a new copy of excel

     

    9 hours ago, haylau said:

    That is saying last name is empty, It can’t be empty as it is a required field

    Would be easier for us to see some actual data that you are importing. So we can see what is in the cells

     

    customer_error.JPG

    add in customers to catagory

    in English

    Posted · Edited by RonGin
    add to text

    I just tried again this is the errors its seems that the program is looking for some sort of sequence in the first and last name.  I don't use them how can I over-ride this to import what I put into the blocks?

    Capture_error.JPG

    add in customers to catagory

    in English

    Posted

    3 hours ago, Wartin said:

    As seen in the picture, the date format is not correct. Instead of 4/2/1987 it should read 1987/02/04 (that is what yyyy-mm-dd means)

    Good luck!

    The picture you are referring to is what I downloaded as an example from thirty bees. However I took out the birthday column I don't use it. Maybe you can't take column out? 

    Niara website footer

    in English

    Posted

    2 hours ago, Wartin said:

    What part exactly you want to change? Footer is a place where several modules can 'hook' things. For example, if you go to Modules -> Block CMS you can disable some links

    or modules -> Block my account footer

    From modules -> Modules position you can see what is hooked to the footer, and then chase the right place to change.

    I thank you for fast response I turned off the footer but the store address is still there. I want it there but need to change the phone #?

    footer.JPG

    add in customers to catagory

    in English

    Posted

    Hi, I am trying to add in 1968 names into my wholesale category.  When I upload it goes and then when I look there is no customers.   

    I am add my header I have in the cvs upload sheet below labels my edit. then I am adding the one I received from thirty bees.   My customer list has no names so for the last name I put company store and took off the * for required in first name. Other than that I changed nothing. I would like to upload this asap so please try and respond with help very soon. 

     

    my edit.JPG

    thirtybees_customer_download.JPG

    Niara website footer

    in English

    Posted · Edited by RonGin

    I am unable to find the footer editing for the niara template. Been looking for over a week now.l

    I thought it was in the cpanel and I had to go themes or something but no good.  Help Please!

    Thank you,

    Ron

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