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Owen

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    How to display products into two rows view when in the mobile view

    in Technical help

    Posted

    On 7/6/2020 at 2:01 PM, Wartin said:

    I'm afraid you can't edit it from the Backoffice. Two columns in mobile it not a template option. That's why the changes are made directly in the template code. Are you in a shared hosting? You need to edit the template file directly, with a text editor.

    If you have SSH access you can log in and go to template directory, and edit it there. If you have FTP access you can do it from there, depending on your ftp program (or just download it, edit it in your computer and then upload it again)

    As you are modifying the file that shows your products, editing a .tpl could break things. Before editing make a backup of the file.

     

    Hi Wartin,

    Thank you, I have go into the file manager and edit already. It's done, looks much nice than before.

    • Like 1

    Paypal error, indicate: Authentication failed due to invalid authentication credentials or a missing Authorization header

    in Technical help

    Posted

    5 hours ago, datakick said:

    Did you enter production secret keys, when you switched to Live mode?

    Hi Datakick, I understand what you mean now, and try again, find that the error is "currency not supported" as attached, it seems South African Rand is not supported by Paypal, what should I do so those clients using Visa Card or Mastercard could make the payment online?

    微信截图_20200706150230.png

    How to display products into two rows view when in the mobile view

    in Technical help

    Posted

    18 minutes ago, Wartin said:

    I'm afraid you can't edit it from the Backoffice. Two columns in mobile it not a template option. That's why the changes are made directly in the template code. Are you in a shared hosting? You need to edit the template file directly, with a text editor.

    If you have SSH access you can log in and go to template directory, and edit it there. If you have FTP access you can do it from there, depending on your ftp program (or just download it, edit it in your computer and then upload it again)

    As you are modifying the file that shows your products, editing a .tpl could break things. Before editing make a backup of the file.

     

    Thank you Wartin, I think it's difficult for me, as I'm a new beginner, I need time to learn that.

    How to display products into two rows view when in the mobile view

    in Technical help

    Posted

    On 7/4/2020 at 4:20 PM, Wartin said:

    If you use Niara theme, you have to edit /themes/niara/product-list.tpl

    the first lines, changed, are:

      {if $page_name == 'index' || $page_name == 'product'}
        {$product_block_size_class = 'col-xs-6 col-sm-4 col-md-3'}
      {else}
        {$product_block_size_class = 'col-xs-6 col-sm-6 col-md-4'}
      {/if}

    (it read col-xs-12 instead of col-xs-6)

    Hi Wartin,

    Can you tell me how to edit the theme? I try to find the button to edit the theme in the back office, but I can't find it.

     

    Thank you very much~

    How to display products into two rows view when in the mobile view

    in Technical help

    Posted

    On 7/4/2020 at 4:20 PM, Wartin said:

    If you use Niara theme, you have to edit /themes/niara/product-list.tpl

    the first lines, changed, are:

      {if $page_name == 'index' || $page_name == 'product'}
        {$product_block_size_class = 'col-xs-6 col-sm-4 col-md-3'}
      {else}
        {$product_block_size_class = 'col-xs-6 col-sm-6 col-md-4'}
      {/if}

    (it read col-xs-12 instead of col-xs-6)

    Thank you~

    Delivery option not work properly

    in Technical help

    Posted

    18 minutes ago, datakick said:

    Then update to 1.1.x -- bleeding edge. It's possible your issue is already fixed.

    Hi Datakick, I meet another problem when I try to do the translation in the back office for the front office, I find that when I finish the the translation and save, I find some contents which has been  translated already will lost, which I have to repeat again and again, translate and save, and when save some other parts of the translation lost, which means I need to translate by myself again and save again...

    Now some parts of my front office contents still need to be translated, but I'm afraid I may lost other content which has been translated, do you know where is the problem? Why the data save and some other parts would lost?

    Delivery option not work properly

    in Technical help

    Posted

    After trying many ways about the delivery option setting,

    it still not works properly.

    What I have done:

    1.I have set all the products weight into very small quantity, and I haven't assigned any specific delivery option to any specific products

    2. I have set three courier option, one of them for collect I set the courier fee 0 not the button "free shipping".

    3.My localization is South Africa, and it belongs to Africa Zone, I have enable all group and payment options to the courier option

    4. I haven't restrict any country to the courier options.

    Problem I meet now:

    When I add the products to cart and continue, I find these outcome:

    1.some products show normal courier fee, but when continue, there are no delivery option show but only show one courier fee amount (asI set three courier option in the back office)

    2.some products(they have weight) show free shipping and when continue show"no carrier"

    3.I try to add only one product to the cart,  some of the single product still show "free shipping" and when continue show"no carrier"

    Does any one know why? This is my website: www.nanfei58.com/bao

    Thank you~

     

     

     

    The product selection cannot be delivered by the available carrier(s): it is too heavy. Please amend your cart to lower its weight.

    in Technical help

    Posted

    On 4/3/2020 at 8:36 AM, datakick said:

    This explanation message is probably a red herring.

    What thirtybees does is it tries to find all available carriers for delivery address associated with cart. At different stages of checkout process, this address is different. For example, guests don't have any address associated yet (in that case, tb will try to find available carriers for default country + visitor group)

    List of available carries for address is then filtered by carrier conditions (max weight, price, etc...). If condition is not satisfied, carrier is removed from list, and the 'reason flag' is saved.

    If all carriers are filtered out, then theme will display error message depending on collected 'reason flags'. Most themes (based on default theme) will display only the first reason in the list. This is the reason associated with the first carrier that was filtered out. Of course, other carriers might have been filtered out for different reasons, but theme does not show this info.

    Let me show some simple example:  

    
A B C D E F            
     |
     |                 <-- 1) list is filtered by address (its delivery zone) + group + product restriction
     |
  A B C D              
     |
     |                 <-- 2) list is filtered by carrier conditions
     |
    A C

    In this example we have 6 carriers.

    Filter #1) for *guests*, the list is filtered using country associated with visitor. This is usually default shop country, but it can be an actual country, if you have some geoip module installed. Also, this initial filter takes into account current customer group (VISITORS) and filters out any carriers that are not applicable to this group. Also, product carrier restriction is considered. Or Warehouse association in case of advanced stock management. 

    This first filter can reduce the list significantly. And what's more important, we don't track the reasons why were these carriers filtered out

    Filter #2) carriers are evaluated according their conditions, for example max weight. If conditions are not met, then the carrier is removed from list + reason is saved. In our example, reason for 'B' could be 'max package weight', and reason for D could be 'out of price range' 

    If, after the filter #2 the list is empty, thirtybees will explain this using the very first collected reason information. In our example, this reason would be 'max package weight', even tough there were many reasons why the carriers were filtered out.

    My only recommendation for you is to edit the theme template, and replace this 'max weight explanation' with generic 'No carriers were found' explanation. 

     

    Hi Datakick, 

    I think your side design this based on your logic base, but actually as a new beginner and new user who konws nothing about your TB design logic, we very very very difficult to make it right, and we always marked the weight setting to 1kg or 2 kg...like that, which when we insert such normal weight, the TB not works properly, only works when we insert 0.01 or 0.1 kg.  The normal package has no such small weight, so certainly this is out of date.

    Besides, to make it simple and easy, my advice is that the TB should not link to the group of clients and the payment options(to much restricts make things complicated and cause more errors), as your version 1.0x has a bug which would forbidden all group to see the shop, if it's a new user, we know nothing about that. And it may cause something wrong to TB as well. To make delivery easier, I advise your side to make the custom delivery option based on normal weight and package size, and not use too much restrict to TB.

    Anyway, that is my new user's option and feeling, based more on actual need is better than only logic thinking.

    Thank you for your template.

     

    unable to choose shipping method

    in Technical help

    Posted

    8 hours ago, piet said:

    Hi Owen,

     

    The address is ok but it's not showing any shipment options for SA.

    Please show all your shipment settings to review.

    Thank you Piet, now it works better than before after setting their weight into very tiny number like 0.01kg, but the courier options seems unable to display, I have set already.

    unable to choose shipping method

    in Technical help

    Posted

    45 minutes ago, piet said:

    Hi Owen,

     

    I've noticed you have different weight ranges, maybe your product weigt is out of those ranges. You can also try different price ranges and change your billing method to see if this will work.

    Hi Piet,

    I have tried,but still not work

    unable to choose shipping method

    in Technical help

    Posted

    7 minutes ago, piet said:

    Did you check your regional settings? You are able to select a zone or country per shipping method. May those settings are not correct.

    Make some screenprints of your shipping methodes in your backoffice

    Hi Piet,

    Yes, I have see regional setting, some products check out client could choose shipping method, but some not. Please see attached shipping method setting.

    微信截图_20200701131115.png

    微信截图_20200701131209.png

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