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  1. UPDATE: So, it's taken me the whole day and night to fix this issue. I still don't know where the error happened. What I did was re-upload the files in themes>community-themes-default and voila! Website back up and running! Phew.... what a nightmare. Thanks so much to everyone for your input. Kind regards, Claire Hi, last night I was changing the settings in the back office from 5 steps to checkout to one page checkout. It didn't work correctly and so I changed the settings back. Then, basically since this morning, my website has been showing a 500 error - I've limited knowledge but tried a few things to troubleshoot this: (I'm assuming it's something to do with me perhaps changing the settings yesterday, I don't know but possible?) I've cleared cache and cookies on my laptop. I've cleared cache in back office - advanced parameters - Performance I've uploaded the original file - 'OrderOpcController.php' because it was showing in back office Performance that there had been a change to the file I've uploaded the original file - 'smarty_internal_templatecompilerbase.php I've copied the error code message on the 500 error page into back office decryption, but nothing was showing in the response box I tried re-generating .htaccess Now, if I paste the .httacces & robots.txt files below, could someone please have a look and see if there's something amiss on either of them or perhaps needs changing somewhere, something adding etc .HTACCESS # ~~start~~ Do not remove this comment, thirty bees will keep automatically the code outside this comment when .htaccess will be generated again # .htaccess automatically generated by thirty bees e-commerce open-source solution # http://www.thirtybees.com - http://www.thirtybees.com/forums <IfModule mod_rewrite.c> <IfModule mod_env.c> SetEnv HTTP_MOD_REWRITE On </IfModule> RewriteEngine on #Domain: lovely-gifts.co.uk RewriteRule . - [E=REWRITEBASE:/] RewriteRule ^api$ api/ [L] RewriteRule ^api/(.*)$ %{ENV:REWRITEBASE}webservice/dispatcher.php?url=$1 [QSA,L] # Images RewriteCond %{HTTP_HOST} ^lovely-gifts.co.uk$ RewriteRule ^([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$1$2$3.jpg [L] RewriteRule ^([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp %{ENV:REWRITEBASE}img/p/$1/$1$2$3.webp [L] RewriteCond %{HTTP_HOST} ^lovely-gifts.co.uk$ RewriteRule ^([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$1$2$3$4.jpg [L] RewriteRule ^([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp %{ENV:REWRITEBASE}img/p/$1/$2/$1$2$3$4.webp [L] RewriteCond %{HTTP_HOST} ^lovely-gifts.co.uk$ RewriteRule ^([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$1$2$3$4$5.jpg [L] RewriteRule ^([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp %{ENV:REWRITEBASE}img/p/$1/$2/$3/$1$2$3$4$5.webp [L] RewriteCond %{HTTP_HOST} ^lovely-gifts.co.uk$ RewriteRule ^([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$1$2$3$4$5$6.jpg [L] RewriteRule ^([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$1$2$3$4$5$6.webp [L] RewriteCond %{HTTP_HOST} ^lovely-gifts.co.uk$ RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$1$2$3$4$5$6$7.jpg [L] RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$1$2$3$4$5$6$7.webp [L] RewriteCond %{HTTP_HOST} ^lovely-gifts.co.uk$ RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$1$2$3$4$5$6$7$8.jpg [L] RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$1$2$3$4$5$6$7$8.webp [L] RewriteCond %{HTTP_HOST} ^lovely-gifts.co.uk$ RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$1$2$3$4$5$6$7$8$9.jpg [L] RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$1$2$3$4$5$6$7$8$9.webp [L] RewriteCond %{HTTP_HOST} ^lovely-gifts.co.uk$ RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$8/$1$2$3$4$5$6$7$8$9$10.jpg [L] RewriteRule ^([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])([0-9])(\-[_a-zA-Z0-9-]*)?(-[0-9]+)?/.+\.webp %{ENV:REWRITEBASE}img/p/$1/$2/$3/$4/$5/$6/$7/$8/$1$2$3$4$5$6$7$8$9$10.webp [L] RewriteCond %{HTTP_HOST} ^lovely-gifts.co.uk$ RewriteRule ^c/([0-9]+)(\-[\.*_a-zA-Z0-9-]*)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2$3.jpg [L] RewriteRule ^c/([0-9]+)(\-[\.*_a-zA-Z0-9-]*)(-[0-9]+)?/.+\.webp %{ENV:REWRITEBASE}img/c/$1$2$3.webp [L] RewriteCond %{HTTP_HOST} ^lovely-gifts.co.uk$ RewriteRule ^c/([a-zA-Z_-]+)(-[0-9]+)?/.+\.jpg$ %{ENV:REWRITEBASE}img/c/$1$2.jpg [L] RewriteRule ^c/([a-zA-Z_-]+)(-[0-9]+)?/.+\.webp %{ENV:REWRITEBASE}img/c/$1$2.webp [L] # AlphaImageLoader for IE and fancybox RewriteRule ^images_ie/?([^/]+)\.(jpe?g|png|gif)$ js/jquery/plugins/fancybox/images/$1.$2 [L] # Dispatcher RewriteCond %{REQUEST_FILENAME} -s [OR] RewriteCond %{REQUEST_FILENAME} -l [OR] RewriteCond %{REQUEST_FILENAME} -d RewriteRule ^.*$ - [NC,L] RewriteRule ^.*$ %{ENV:REWRITEBASE}index.php [NC,L] </IfModule> AddType application/vnd.ms-fontobject .eot AddType font/ttf .ttf AddType font/otf .otf AddType application/font-woff .woff AddType application/font-woff2 .woff2 <IfModule mod_headers.c> <FilesMatch "\.(ttf|ttc|otf|eot|woff|woff2|svg)$"> Header set Access-Control-Allow-Origin "*" </FilesMatch> </IfModule> <IfModule mod_expires.c> ExpiresActive On ExpiresByType image/gif "access plus 1 month" ExpiresByType image/jpeg "access plus 1 month" ExpiresByType image/png "access plus 1 month" ExpiresByType image/webp "access plus 1 month" ExpiresByType text/css "access plus 1 week" ExpiresByType text/javascript "access plus 1 week" ExpiresByType application/javascript "access plus 1 week" ExpiresByType application/x-javascript "access plus 1 week" ExpiresByType image/x-icon "access plus 1 year" ExpiresByType image/svg+xml "access plus 1 year" ExpiresByType image/vnd.microsoft.icon "access plus 1 year" ExpiresByType application/font-woff "access plus 1 year" ExpiresByType application/x-font-woff "access plus 1 year" ExpiresByType font/woff2 "access plus 1 year" ExpiresByType application/vnd.ms-fontobject "access plus 1 year" ExpiresByType font/opentype "access plus 1 year" ExpiresByType font/ttf "access plus 1 year" ExpiresByType font/otf "access plus 1 year" ExpiresByType application/x-font-ttf "access plus 1 year" ExpiresByType application/x-font-otf "access plus 1 year" </IfModule> <IfModule mod_headers.c> Header unset Etag </IfModule> FileETag none <IfModule mod_deflate.c> <IfModule mod_filter.c> AddOutputFilterByType DEFLATE text/html text/css text/javascript application/javascript application/x-javascript font/ttf application/x-font-ttf font/otf application/x-font-otf font/opentype </IfModule> </IfModule> #If rewrite mod isn't enabled ErrorDocument 404 /index.php?controller=404 # ~~end~~ Do not remove this comment, thirty bees will keep automatically the code outside this comment when .htaccess will be generated again ROBOTS.TXT # robots.txt automatically generated by thirty bees e-commerce open-source solution # http://www.thirtybees.com - http://www.thirtybees.com/forums # This file is to prevent the crawling and indexing of certain parts # of your site by web crawlers and spiders run by sites like Yahoo! # and Google. By telling these "robots" where not to go on your site, # you save bandwidth and server resources. # For more information about the robots.txt standard, see: # http://www.robotstxt.org/robotstxt.html User-agent: * # Allow Directives Allow: */modules/*.css Allow: */modules/*.js # Private pages Disallow: /*?orderby= Disallow: /*?orderway= Disallow: /*?id_currency= Disallow: /*?search_query= Disallow: /*?back= Disallow: /*?n= Disallow: /*&orderby= Disallow: /*&orderway= Disallow: /*&tag= Disallow: /*&id_currency= Disallow: /*&search_query= Disallow: /*&back= Disallow: /*&n= Disallow: /*controller=addresses Disallow: /*controller=address Disallow: /*controller=authentication Disallow: /*controller=cart Disallow: /*controller=discount Disallow: /*controller=footer Disallow: /*controller=get-file Disallow: /*controller=header Disallow: /*controller=history Disallow: /*controller=identity Disallow: /*controller=images.inc Disallow: /*controller=init Disallow: /*controller=my-account Disallow: /*controller=order Disallow: /*controller=order-slip Disallow: /*controller=order-detail Disallow: /*controller=order-follow Disallow: /*controller=order-return Disallow: /*controller=order-confirmation Disallow: /*controller=pagination Disallow: /*controller=password Disallow: /*controller=pdf-invoice Disallow: /*controller=pdf-order-return Disallow: /*controller=pdf-order-slip Disallow: /*controller=product-sort Disallow: /*controller=search Disallow: /*controller=attachment Disallow: /*controller=guest-tracking # Directories Disallow: */classes/ Disallow: */config/ Disallow: */download/ Disallow: */mails/ Disallow: */modules/ Disallow: */translations/ Disallow: */tools/ # Files Disallow: /password-recovery Disallow: /address Disallow: /addresses Disallow: /login Disallow: /cart Disallow: /discount Disallow: /order-history Disallow: /identity Disallow: /my-account Disallow: /order-follow Disallow: /credit-slip Disallow: /order Disallow: /search Disallow: /quick-order Disallow: /guest-tracking Disallow: /order-confirmation # Sitemap Sitemap: https://lovely-gifts.co.uk/1_index_sitemap.xml It's probably, hopefully, obvious to someone haha, thanks in advance. Claire
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