TB is not sending mails

[RaptorX]

Seems like system is not sending emails anymore.

I see in the Email all the emails that are supposed to be sent but i get none of them.

When i try sending a test email it doesnt work either.

Can you please verify?

I am using TB 1.0.6 on a VPS older version was working without issues.

[lesley]

Are you using an email address that is the same as your shops domain address?

[RaptorX]

@lesley said in TB is not sending mails:

Are you using an email address that is the same as your shops domain address?

I tried making an order... didnt receive any of the emails. Went to BO and sent a test email, the domain is not the same because im using a test domain at the moment. Then i changed the test email to my personal one and i dont get the test mail either.

[lesley]

Use an email that is on the same domain as the thirty bees instance. Are you on a cpanel server that you have root access to?

[RaptorX]

this is a VPS i will create an email with the same domain as TB instance and try again.

[RaptorX]

As expected, I didnt receive any emails... TB says on BO that the email was sent successfully but i dont receive any emails. which logs should i check to verify that at least TB is trying to send the mail?

[lesley]

Check the server mail log to see if the mails are actually leaving the server. My bet is gmail is dropping them because of spam.

[mauroagr]

Check if the TB are in SSL encryptation in Email configuration. I have problems here, they change to TLS after migration. I put SSL and all go fine. Mauro

[RaptorX]

@mauroagr

I am using PHP´s mail() functionmy test server does not have SSL enabled.

It was not a problem before.

Check if the TB are in SSL encryptation in Email configuration

how can i check?

[RaptorX]

Oct 19 20:04:28 localhost postfix/smtp[15936]: 597F1C21FE: to=servicios@mundo-carteras.com, relay=mx01.1and1.com[74.208.5.21]:25, delay=8821, delays=8821/0.02/0.02/0, dsn=4.0.0, status=deferred (host mx01.1and1.com[74.208.5.21] refused to talk to me: 554-perfora.net (mxeueus003) Nemesis ESMTP Service not available 554-No SMTP service 554 invalid DNS PTR resource record, IP=74.208.86.159) Oct 19 20:14:28 localhost postfix/qmgr[1062]: 2040BC2928: from=servicios@mundo-carteras.com, size=550, nrcpt=1 (queue active) Oct 19 20:14:29 localhost postfix/smtp[15988]: 2040BC2928: host mx00.1and1.com[74.208.5.3] refused to talk to me: 554-perfora.net (mxeueus003) Nemesis ESMTP Service not available 554-No SMTP service 554 invalid DNS PTR resource record, IP=74.208.86.159 Oct 19 20:14:29 localhost postfix/smtp[15988]: 2040BC2928: to=admin@avaliontech.com, relay=mx01.1and1.com[74.208.5.21]:25, delay=4750, delays=4749/0.02/0.82/0, dsn=4.0.0, status=deferred (host mx01.1and1.com[74.208.5.21] refused to talk to me: 554-perfora.net (mxeueus004) Nemesis ESMTP Service not available 554-No SMTP service 554 invalid DNS PTR resource record, IP=74.208.86.159)

seems like the function is working fine but the SMTP server is refusing to connect.

[lesley]

Its because your server does not have mail records likely. Are you using plesk?

[RaptorX]

@lesley said in TB is not sending mails:

Its because your server does not have mail records likely. Are you using plesk?

No, im not using plesk.

I use a virtual private server at 1and1.com

[lesley]

Hmm, this still might fix it, https://support.plesk.com/hc/en-us/articles/213376649-Mail-queue-contains-deferred-emails-Host-or-domain-name-not-found

[lesley]

Ahh, no, you have an ip block, https://support.plesk.com/hc/en-us/articles/213914245-Mail-delivery-fails-Error-554-host-refused-to-talk-to-me

[RaptorX]

ip block?

that would mean 1and1 is blocking their own virtual server ip in this case... I will talk to them and check. Thanks for the pointers!

[lesley]

yeah, it seems that way. But looking at the error message that is what it looks like. They might have the function disabled until people request it enabled. stops people from spinning up instances to churn spam.