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veldepatrick

After payment error wrong email is send

Question

Hi,

I encountered the following issue.

When a customer cancels payment for an order, the wrong email is send, not 'paymenterror', but 'orderconf'.

I checked if this was correctly configured in Orders - Status, and it was.

I googled it and more people have this problem, but no solution was posted.

Does anyone know how to fix?

Kind regards, Patrick

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2 answers to this question

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Hi Patrick,

In advanced settings/email you can find the email sent to the customer. You also can see which template was used for the email. In translations you are able to see the content of the template.

Best regards,

Piet

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Hi Piet,

Thanks for your reply. The problem is (sadly) a bit more complex. The templates are correct, also the translations of the templates. Everything goes fine, but only in specific situations the wrong email is send or other things happen:

  1. When a customer cancels payment for an order, the wrong email is send, not 'paymenterror', but 'orderconf'.
  2. When a customer orders a virtual product and cancels payment, see point 1, also the customer gets email with download link... (Customer should have received 'payment error' mail and no email with download link).

Anybody any idea how to fix or where to look?

Help greatly appreciated!

Kind regards,
Patrick

 

 

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