Problems Installing Through Softaculous

[TheForgetfulArchivist]

I recently tried several times to set up thirty bees as my websites e-commerce solution (I'm installing through Softaculous) but I get this error message

I tried googling it but I'm not all that great with this sort of thing so I couldn't follow any of what stack overflow suggested, I really want to use thirty bees but unless I can solve this I'll be stuck with a less functional and less visually appealing solution. 

[lesley]

It looks like your host has mysql set up incorrectly. Are you using a shared host or a vps that you have root control over? 

[TheForgetfulArchivist]

Ummmm how do I tell, sorry

[lesley]

Usually by what hosting plan you have and how much you pay. Where are you hosted at? Which plan? 

[TheForgetfulArchivist]

Infinityfree, the super premium plan

[lesley]

You might not like this answer, but I think the best thing to do would either be to contact your host or Softaculous. The reason being is that their software does not actually use our installer. What it does, is use their custom installer to import a database dump. So I am thinking the problem could be on their end. You can try to manually install thirty bees and see if you have an issue with it, then it would be something we can debug. 

[TheForgetfulArchivist]

Hmmmm, thank you, I'm just glad it's not me doing something wrong, you've been a lifesaver, thank you!!