Newly installed thirtybees site won't load - ERR_TOO_MANY_REDIRECTS

[alwayspaws]

@mdekker @Global-Moderators

Admin loads fine. The actual site won't load in Chrome, FireFox or safari. I've deleted all cookies, cleared all cache, deleted history, etc for all of them and closed each browser and restarted each browser. Tried this 3X each for each browser.

Results from each browser:

Chrome: This page isn’t working newshop.alwayspaws.com redirected you too many times. Try clearing your cookies. ERRTOOMANY_REDIRECTS

I used the developers tools and got this:

GET http://newshop.alwayspaws.com/ net::ERRTOOMANY_REDIRECTS data:text/html,chromewebdata:4176

FireFox: The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.

Safari - I couldn't copy the text it showed but it said the same thing.

How do I fix this, please?

[yaniv14]

try to regenerate the .htaccess and see if you get any luck.

[alwayspaws]

How?

[yaniv14]

Preference -> Seo & URL -> turn on or off friendly urls and save.

[alwayspaws]

That did not work. Thank you.

[yaniv14]

Can you turn debug on?

[yaniv14]

And disable friendly url. also can you paste the content of your .htaccess file

[alwayspaws]

Disabled friendly urls and turned on debug mode.

Here is the .htaccess contents:

RewriteEngine on

RewriteRule .*.(jpg|jpeg|gif|png|bmp|png)$ - [F,NC]

RewriteCond %{HTTPREFERER} !^$ RewriteCond %{HTTPREFERER} !^http://alwayspaws.com/.$ [NC] RewriteCond %{HTTP_REFERER} !^http://alwayspaws.com$ [NC] RewriteCond %{HTTP_REFERER} !^http://newdev.alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^http://newdev.alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^http://thirtybees.alwayspaws.com/.$ [NC] RewriteCond %{HTTP_REFERER} !^http://thirtybees.alwayspaws.com$ [NC] RewriteCond %{HTTP_REFERER} !^http://www.alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^http://www.alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^http://www.newdev.alwayspaws.com/.$ [NC] RewriteCond %{HTTP_REFERER} !^http://www.newdev.alwayspaws.com$ [NC] RewriteCond %{HTTP_REFERER} !^http://www.thirtybees.alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^http://www.thirtybees.alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^https://alwayspaws.com/.$ [NC] RewriteCond %{HTTP_REFERER} !^https://alwayspaws.com$ [NC] RewriteCond %{HTTP_REFERER} !^https://newdev.alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^https://newdev.alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^https://thirtybees.alwayspaws.com/.$ [NC] RewriteCond %{HTTP_REFERER} !^https://thirtybees.alwayspaws.com$ [NC] RewriteCond %{HTTP_REFERER} !^https://www.alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^https://www.alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^https://www.newdev.alwayspaws.com/.$ [NC] RewriteCond %{HTTP_REFERER} !^https://www.newdev.alwayspaws.com$ [NC] RewriteCond %{HTTP_REFERER} !^https://www.thirtybees.alwayspaws.com/.$ [NC] RewriteCond %{HTTP_REFERER} !^https://www.thirtybees.alwayspaws.com$ [NC] RewriteRule .*.(jpg|jpeg|gif|png|bmp)$ - [F,NC]

~~start~~ Do not remove this comment, thirty bees will keep automatically the code outside this comment when .htaccess will be generated again

.htaccess automatically generated by thirty bees e-commerce open-source solution

http://www.thirtybees.com - http://www.thirtybees.com/forums

SetEnv HTTPMODREWRITE On

RewriteEngine on

Domain: newshop.alwayspaws.com

RewriteRule . - [E=REWRITEBASE:/] RewriteRule ^api$ api/ [L]

RewriteRule ^api/(.*)$ %{ENV:REWRITEBASE}webservice/dispatcher.php?url=$1 [QSA,L]

AlphaImageLoader for IE and fancybox

RewriteRule ^images_ie/?([^/]+).(jpe?g|png|gif)$ js/jquery/plugins/fancybox/images/$1.$2 [L]

AddType application/vnd.ms-fontobject .eot AddType font/ttf .ttf AddType font/otf .otf AddType application/x-font-woff .woff Header add Access-Control-Allow-Origin "*"

If rewrite mod isn't enabled

ErrorDocument 404 /index.php?controller=404

~~end~~ Do not remove this comment, thirty bees will keep automatically the code outside this comment when .htaccess will be generated again

[yaniv14]

can you remove all these lines: RewriteRule .*.(jpg|jpeg|gif|png|bmp|png)$ - [F,NC]

RewriteCond %{HTTPREFERER} !^$ RewriteCond %{HTTPREFERER} !^http://alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^http://alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^http://newdev.alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^http://newdev.alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^http://thirtybees.alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^http://thirtybees.alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^http://www.alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^http://www.alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^http://www.newdev.alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^http://www.newdev.alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^http://www.thirtybees.alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^http://www.thirtybees.alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^https://alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^https://alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^https://newdev.alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^https://newdev.alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^https://thirtybees.alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^https://thirtybees.alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^https://www.alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^https://www.alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^https://www.newdev.alwayspaws.com/.$ [NC] RewriteCond %{HTTPREFERER} !^https://www.newdev.alwayspaws.com$ [NC] RewriteCond %{HTTPREFERER} !^https://www.thirtybees.alwayspaws.com/.$ [NC] RewriteCond %{HTTP_REFERER} !^https://www.thirtybees.alwayspaws.com$ [NC] RewriteRule .*.(jpg|jpeg|gif|png|bmp)$ - [F,NC]

[alwayspaws]

I removed them and saved, but I did it right from within Admin. Is this correct? Or do I edit .htaccess and upload it via FZ?

[alwayspaws]

I posted this part elsewhere but do I need these cookies?

[yaniv14]

it should be fine within admin. are you using any caching or module for cache or anything?

[alwayspaws]

No, this is a brand new install and I have done nothing except update the modules. It still won't load.

[yaniv14]

try to rename .htaccess file to .htaccess.old and regenerate again from back office. and paste the new content again.

[alwayspaws]

Done. Here is the new .htaccess file contents

~~start~~ Do not remove this comment, thirty bees will keep automatically the code outside this comment when .htaccess will be generated again

.htaccess automatically generated by thirty bees e-commerce open-source solution

http://www.thirtybees.com - http://www.thirtybees.com/forums

SetEnv HTTPMODREWRITE On

RewriteEngine on

Domain: newshop.alwayspaws.com

RewriteRule . - [E=REWRITEBASE:/] RewriteRule ^api$ api/ [L]

RewriteRule ^api/(.*)$ %{ENV:REWRITEBASE}webservice/dispatcher.php?url=$1 [QSA,L]

AlphaImageLoader for IE and fancybox

RewriteRule ^images_ie/?([^/]+).(jpe?g|png|gif)$ js/jquery/plugins/fancybox/images/$1.$2 [L]

AddType application/vnd.ms-fontobject .eot AddType font/ttf .ttf AddType font/otf .otf AddType application/x-font-woff .woff Header add Access-Control-Allow-Origin "*"

If rewrite mod isn't enabled

ErrorDocument 404 /index.php?controller=404

~~end~~ Do not remove this comment, thirty bees will keep automatically the code outside this comment when .htaccess will be generated again

[yaniv14]

Can you turn off https from back office

[alwayspaws]

You mean turn off SSL?

[yaniv14]

yes

[alwayspaws]

Turned it off from admin - general

[yaniv14]

it looks like you have bad redirect from http to https. you need to make sure you remove https (just for now), also in seo & url remove the ssl part. https://newshop.alwayspaws.com/contact-us - this one loads. and it still redirect to https. so maybe you have redirect from you dns settings.

[alwayspaws]

I'm going to contact my host and tell them that. I tried http://newshop.alwayspaws.com earlier before posting the question and had the same result.

[alwayspaws]

Should I leave debug mode on for now?

[yaniv14]

Not really, but you can keep it on until everything works fine.

[alwayspaws]

OK! Thanks for guiding me in the right direction(s).

I found a FAQ that may help me fix the DNS. It says I may have to wait a few hours. Also it says to flush the local DNS cache but only shows how to do it in Windows. I'll google it for my Mac.

After an SSL installation on your web hosting account you may not be able to open your site.

FAQ: Site does not open after SSL installation: https://www.siteground.com/kb/sslerrormessage/

[alwayspaws]

I found how to Clear the local DNS cache in macOS Open terminal and enter:

​sudo killall -HUP mDNSResponder enter password It doesn't display anything afterwards so I don't know if it did something or not.

I'm going to contact my host just in case there is something misconfigured. @yaniv14 Thank you and Good Night. I appreciate all this help!

[alwayspaws]

@yaniv14 said in Newly installed thirtybees site won't load - ERR_TOO_MANY_REDIRECTS:

it should be fine within admin. are you using any caching or module for cache or anything?

The very long cookies in the screenshot above are okay to allow?

Also, about cache, I haven't changed anything so whatever the default settings are, is what is there.