Customer service replays - STMP

[pessoal2004]

Hi,

 Customer service replays - STMP

 We have the email configuration on TB Backoffice with STMP with our personal Zimbra Collaboration email server.

 

1 - A customer by the contact form can send a request.

 2- That request arrives at the Zimbra Collaboration email and also on TB Backoffice customer service.

 3- On TB Backoffice service we can replay to the customer email, and also arrive on Zimbra Collaboration email.

 4- But, if the customer replays again, that email only arrives on the Zimbra Collaboration email but doesn’t arrive at TB Backoffice customer service.

 

This is a TB configuration, or I’m missing something?

Thanks in advance

[pessoal2004]

Hi,

I found the solution.

 

On Customers / Customer Service I found the error "imap is not installed on this server".

 

To solve that I installed php-imap:

sudo yum install php-imap

sudo systemctl stop httpd

sudo systemctl start httpd

 

Then I found another error “[CLOSED] IMAP connection broken (server response)”

 

To solve that on “CUSTOMER SERVICE OPTIONS” / “IMAP options (/ssl): YES”

And now the IMAP is working.

 

 

 

Edited June 21, 2022 by pessoal2004
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