Webservice issue with my shipping partner

[Coachonko]

My shipping partner fetches thirty bees data using the web service to create shipments on their website,

Their website doesn't fail to fetch any data (no errors in the logs) but it fails to create shipments for guest orders.

At the moment I have to manually create shipments on their website for all guest orders. I can't change their software and they refuse to change it, how can I "fix" this issue on my end? (without disabling guest checkouts)

Edited October 20, 2022 by Coachonko

[datakick]

What webservice are you talking about? Is it stanard webservice build in tb? Or is it some api exposed by their integration module?

[Coachonko]

1 hour ago, datakick said:

What webservice are you talking about? Is it stanard webservice build in tb? Or is it some api exposed by their integration module?

The default tb webservice.

I am trying to figure out exactly what they request that might be missing when the customer is a guest

[datakick]

If you update to bleeding edge, you can enable webservice logging functionality. This will tell you exactly what request / response looks like, and also logs all errors properly. Webservice on 1.3.0 does not report any error messages to server/tb logs, but sends them to the client instead.