Missing install directory on cloudways

[binkeroni]

I tried installing TB on Cloudways using their one-click style install, getting the error "missing install directory" after installing TB. I can't seem to find any one else having this issue unless my Google-bility is suffering. Any help much appreciated

[lesley]

Hmm, where are you seeing this error?

[binkeroni]

http://thirtybees-169758-489790.cloudwaysapps.com/administrator/ Along with the any other URL I have tried so far

[lesley]

Hmm weird, what version of php is the server running?

[binkeroni]

Current PHP version: 5.6.33-0+deb8u1

[lesley]

Hmm, i just ran a test install on a vultr instance it worked for me. What server are you using?

[binkeroni]

Vultr 1G instance

[lesley]

Weird, what zone. I want to duplicate it and see if I can get the same error. Can you try another install as well.

[binkeroni]

Tried Dallas and LA, going for Seattle now with same size and provider

[lesley]

Weird, I think you might need to put in a ticket with them something might be wrong with their system. They are working fine here, I just did a Seattle 1gb and had no problems, even after downgrading to php 5.6.

[binkeroni]

Hmmm even installing on Seattle didn't work. Is there anything special I should be doing after installing the application?

[lesley]

There is not, I have not seen this issue with cloudways, it is very strange. I just launched 3 instances and they all worked fine. Can you start a support ticket with them, it seems like something might be wrong with their installer.

[binkeroni]

Yep will do. I'll post an update when I see it's fixed

[lesley]

Let me know what they say.

[binkeroni]

Just an update, was going back and forth with Cloudways support for the past week and apart from a few emails asking for the IP and telling me they are working on it, still nothing. I'm absolutely boggled as to what's causing the issue as it seems like it is just on my end. Will update when I know more, if anyone else runs into this issue please let me know! I feel so alone :P

[binkeroni]

So..... I created a new account on Cloudways. I had a stupid suspicion maybe it could have possibly been that I was using the Google login and not regular email login? It doesn't make sense to me at all, but for some reason after making a new account with regular login, the installation worked and I can run TB no problem at all.

It doesn't make any sense lol. I'll let their support know that maybe that's a possibility for my issues with the TB installation.

[lesley]

Very strange issue that the installer is changed by the account that you create. I wonder if their system is not getting the email correctly and injecting it the application. That is the only thing I can think of. That would explain why creating them worked for me.

I am glad you got it worked out though.