Adding product doesn't work

[Peter]

Hi everyone,

Moving from PS 1.6.17 to TB 1.06. Now a lot is working well, but now I try to add a product as a test, but it does not work yet. I now work on a tablet so maybe that's the result, but the following is going on:

When I have entered a name, reference number and a description and click on Prices, the screen will be reloaded and I will remain in the first part and everything I have entered will disappear. I am not going to the page of the prizes. What can this be?

I also have on the tablet in the normal flat state that the subcategories in the back office are not visible. I turn the tablet a quarter, they come out. Hopefully you can help me.

Thanks in advance!

PS. Sorry for my English. I have translated this with Google Translate.

[Peter]

Everything works as it should on the computer. I work with the Huawei Mediapad M5 Pro. Runs on Android. Hopefully you can do something with this and you can always respond for questions.

I work quite a lot with the tablet and it would be nice to be able to add products and that the menu works well.

[lesley]

Do you know what browser version it is using?

[Peter]

I'm using Chrome version 69.0.3497.91

[lesley]

On the tablet?

[Peter]

@lesley said in Adding product doesn't work:

On the tablet?

Sorry yes.

At the desktop i'm using Firefox 62.0 (64-bits).

[lesley]

Hmm can you try another browser on the tablet to see if it is browser related or device related.

[Peter]

@lesley said in Adding product doesn't work:

Hmm can you try another browser on the tablet to see if it is browser related or device related.

Hmm with FireFox it is working good. The menu and adding products. So i think it is browser related.

[lesley]

Any chance you could have a chrome extension that is interfering? You might try in an incognito window on chrome, with the extensions disabled.

[Peter]

@lesley said in Adding product doesn't work:

Any chance you could have a chrome extension that is interfering? You might try in an incognito window on chrome, with the extensions disabled.

Euhm I will try but i don't know exactly how i disable the extensions?

[Peter]

With incognito everything works fine With Chrome. So something is blocking it...

[lesley]

Incognito mode should disable them by default.

[Peter]

@lesley said in Adding product doesn't work:

Incognito mode should disable them by default.

Yes i did it. Everything works fine at incognito

[lesley]

You have an extension that is creating problems, or are having a cache problem. I would clear the cache and start disabling extensions until it works, then you can see what is breaking it.

[Peter]

@lesley said in Adding product doesn't work:

You have an extension that is creating problems, or are having a cache problem. I would clear the cache and start disabling extensions until it works, then you can see what is breaking it.

Sorry i don't know how to disable extensions. But i will try first to clear the cache!

[lesley]

Click on the menu in chrome, go to more tools, extensions. From there you can disable them.

[Peter]

It was not a bug...it was my tablet/cache! Sorry.....

It is solved now!

[lesley]

No problem, easy fix.

[Peter]

Thank you for your help!