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Rene Theriault

Order canceled

Question

Hi,

I have a problem with orders.  When a customer pass an order with credit card payment, after the bank process, the order is canceled but the payment is passed.  

I found that the system always use the same order reference number that correspond to an old order in 2018.  This old order is a canceled one.  

Do you have hints on how to diagnose this problem ?

Thanks!

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4 answers to this question

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Which module is used to process the payment? I don't know much about the process, but maybe this module is always assigning the same oder reference? :S

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I have never used this module. Seems to be quite old. My guess is, that the problem comes from the module. Two questions:

  • Do you use any module that overrides the reference number?
  • Did this module work correct in prestashop?

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