Havouza Posted May 25, 2017 Posted May 25, 2017 I dont know if I am alone on this but a native helpdesk module would be great to have for me that also will sell services. The chat is not enough, the customer should be able to leave a ticket and be able to follow the progress from his customer account page.
Traumflug Posted May 25, 2017 Posted May 25, 2017 Placing the support email address more prominently? Email does everything a ticketing system needs (answer goes to the customer only, customer gets notified, history is preserved) and on top, a new customer doesn't have to create an account. One can even place mailto: links which pre-fill that email, e.g. with a ticket number and/or the currently visited page.
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