Empty detail in "Order confirmation" e-mail

[Wartin]

Hello. I'm using Niara Theme, TB version 1.1.x.

When I place an order I receive the email, but in the details there is nothing. Looking inside order_conf.html and .txt it says it's supposed to show {products} and {products_txt}.

But this is email's source, txt part:

CANTIDAD
PRECIO TOTAL
=20
=
=20
PRODUCTOS=20

In html's part of the source:

=09=09=09=09<tr>
=09=09=09=09=09<td colspan=3D"5" sty=
le=3D"border:1px solid #D6D4D4;text-align:center;color:#777;padding:7px 0">=

=09=09=09=09=09=09&nbsp;&nbsp;=20
=09=09=09=09=09</td>
=09=09=09=09</t=
r>
=09=09=09=09<tr>
=09=09=09=09=09<td colspan=3D"5" style=3D"border:1p=
x solid #D6D4D4;text-align:center;color:#777;padding:7px 0">
=09=09=09=09=
=09=09&nbsp;&nbsp;
=09=09=09=09=09</td>
=09=09=09=09</tr>

 

Any Ideas?

Thank you in advance.

Edited May 26, 2020 by Wartin

[popolon]

Hello,

Try to do the same order but this time, choose another language (English), if it correct the problem

it would mean it's related to your mails translation files.

 

I had the very same error with the french translation:

Under /mails/en (English), you should have

order_conf_product_list.tpl

order_conf_product_list.txt

 

Under /mails/fr/ (French)

those two files were missing, copy them there

Edited June 16, 2020 by popolon

[Wartin]

Bonjour @popolon, that was the problem! Merci :)

I have a question, do you have a mails directory in your theme too? Because I edited all the mail templates but in /themes/niara/mails/es (from the BO I get a forbidden msg)

now I copied

order_conf_productan_list.tpl

order_conf_product_list.txt

to /themes/niara/mails/es and the order confirmation email now have the order detail.

 

This is a little bug.

Au revoir!

[popolon]

8 hours ago, Wartin said:

Bonjour @popolon, that was the problem! Merci 🙂

I have a question, do you have a mails directory in your theme too? Because I edited all the mail templates but in /themes/niara/mails/es (from the BO I get a forbidden msg)

now I copied

order_conf_productan_list.tpl

order_conf_product_list.txt

to /themes/niara/mails/es and the order confirmation email now have the order detail.

 

This is a little bug.

Au revoir!

Hello,

 

To be more precise, i installed TB 1.1 (https://github.com/thirtybees/thirtybees/releases/download/1.1.0/thirtybees-v1.1.0.zip) with french language, Niara theme

There isn't any /mails directory under /themes/niara

 

Under /mails i have two subdirectories :

/mails/en (67 files)

/mails/fr (64 files)

 

Winmerge screenshot to show differences (certain mails are ONLY in the english translation, other ones ONLY in the french translation)