Jump to content

Welcome, Guest!

By registering with us, you'll be able to discuss, share and private message with other members of our community.

Wartin

Empty detail in "Order confirmation" e-mail

Recommended Posts

Posted (edited)

Hello. I'm using Niara Theme, TB version 1.1.x.

When I place an order I receive the email, but in the details there is nothing. Looking inside order_conf.html and .txt it says it's supposed to show {products} and {products_txt}.

But this is email's source, txt part:

CANTIDAD
PRECIO TOTAL
=20
=
=20
PRODUCTOS=20

In html's part of the source:

=09=09=09=09<tr>
=09=09=09=09=09<td colspan=3D"5" sty=
le=3D"border:1px solid #D6D4D4;text-align:center;color:#777;padding:7px 0">=

=09=09=09=09=09=09&nbsp;&nbsp;=20
=09=09=09=09=09</td>
=09=09=09=09</t=
r>
=09=09=09=09<tr>
=09=09=09=09=09<td colspan=3D"5" style=3D"border:1p=
x solid #D6D4D4;text-align:center;color:#777;padding:7px 0">
=09=09=09=09=
=09=09&nbsp;&nbsp;
=09=09=09=09=09</td>
=09=09=09=09</tr>

 

Any Ideas?

Thank you in advance.

Captura de pantalla -2020-05-26 11-38-09.png

Edited by Wartin

Share this post


Link to post
Share on other sites
Posted (edited)

Hello,

Try to do the same order but this time, choose another language (English), if it correct the problem

it would mean it's related to your mails translation files.

 

I had the very same error with the french translation:

Under /mails/en (English), you should have

order_conf_product_list.tpl

order_conf_product_list.txt

 

Under /mails/fr/ (French)

those two files were missing, copy them there

Edited by popolon

Share this post


Link to post
Share on other sites

Bonjour @popolon, that was the problem! Merci :)

I have a question, do you have a mails directory in your theme too? Because I edited all the mail templates but in /themes/niara/mails/es (from the BO I get a forbidden msg)

now I copied

order_conf_productan_list.tpl

order_conf_product_list.txt

to /themes/niara/mails/es and the order confirmation email now have the order detail.

 

This is a little bug.

Au revoir!

Share this post


Link to post
Share on other sites
8 hours ago, Wartin said:

Bonjour @popolon, that was the problem! Merci 🙂

I have a question, do you have a mails directory in your theme too? Because I edited all the mail templates but in /themes/niara/mails/es (from the BO I get a forbidden msg)

now I copied

order_conf_productan_list.tpl

order_conf_product_list.txt

to /themes/niara/mails/es and the order confirmation email now have the order detail.

 

This is a little bug.

Au revoir!

Hello,

 

To be more precise, i installed TB 1.1 (https://github.com/thirtybees/thirtybees/releases/download/1.1.0/thirtybees-v1.1.0.zip) with french language, Niara theme

There isn't any /mails directory under /themes/niara

 

Under /mails i have two subdirectories :

/mails/en (67 files)

/mails/fr (64 files)

 

Winmerge screenshot to show differences (certain mails are ONLY in the english translation, other ones ONLY in the french translation)

 

 

mails-en-fr-differences.jpg

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...