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egrsite

after making the purchase, the cart appears as abandoned

Question

I have the following problem, when making a purchase and paying for it with any means of payment, the bank charge is made but
The data of the purchase does not appear, it goes to the status of "abandoned cart".

I have checked the logs and everything looks normal. Does anyone have a day that it could be?

468076444_Screenshot2022-02-17at15-55-32DummyPage.png.1e3f72d6d8910ca94a2343a5c125f42a.png

354142716_Screenshot2022-02-17at15-57-04DummyPage.png.60c0e3180735453e7596544a5d05bc38.png

1403417309_Screenshot2022-02-19at15-04-53DummyPage.png.eb60c4027e213a2249a55d4b55cc1dc2.png

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5 answers to this question

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12 hours ago, datakick said:

Probably nothing here, as the newest error log is from 2020. Look inside your php server logs.

My LOGs are as absurd as this.
 

Quote

[Wed Sep 14 15:57:00.031679 2022] [:error] [pid 16247:tid 140216245348096] [client 79.154.245.196:50975] PHP Warning: Module 'mcrypt' already loaded in Unknown on line 0, referer: https://dominio.com/tienda/admin234ifsjuo/index.php?controller=AdminDashboard&token=e86cda58034bd78ca51bed5ae63d39da
[Wed Sep 14 15:57:01.324305 2022] [:error] [pid 16247:tid 140216487352064] [client 79.154.245.196:50975] PHP Warning: Module 'mcrypt' already loaded in Unknown on line 0, referer: https://dominio.com/tienda/admin234ifsjuo/index.php?controller=AdminLogin&token=a9327b837ecd255fa9c0ce6b706a56da&logout
[Thu Sep 15 11:08:26.541531 2022] [:error] [pid 18221:tid 140385795942144] [client 79.154.245.196:52102] PHP Warning: Module 'mcrypt' already loaded in Unknown on line 0
[Thu Sep 15 11:08:34.475847 2022] [:error] [pid 18223:tid 140385762371328] [client 79.154.245.196:52103] PHP Warning: Module 'mcrypt' already loaded in Unknown on line 0
[Thu Sep 15 11:08:46.900864 2022] [:error] [pid 18223:tid 140385804334848] [client 79.154.245.196:52105] PHP Warning: Module 'mcrypt' already loaded in Unknown on line 0, referer: https://dominio.com/tienda/



Could it be a bug in the php version? currently my versions are: Apache/2.4.53, PHP 7.4.25, MariaDB 10.6.4

 

Screenshot 2022-09-15 at 21-04-17 CWPpro.user mamatch.png

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Well finally, researching the centos web panel forums, I found the error, the bank entity with which the payment gateway is configured (redsys - Spain), does not support all SSL or self-signed certificates, but basically the error that they will not pass payments to TB, it was an error in the SSL certificate chain. Apply two solutions to the problem:

1.- Update CA certificates (https://forum.centos-webpanel.com/index.php?topic=11327.msg38719#msg38719)

yum update ca-certificates

2.- edit the order of the certificate chain
(https://forum.centos-webpanel.com/index.php?topic=6700.msg23108#msg23108)

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