mattm Posted May 28 Share Posted May 28 When trying to respond to a customers message, immediately on replying, there is server error. It looks like it is expecting an ISO code, but no where to set this. The login details are correct and work for outgoing email just fine (i.e Smarty for email confirmations etc). Language is all set correctly also. Anyone else seen this or any suggestions? Logs show: ThirtyBeesException: No ISO code for email #0 classes/Mail.php(384) #1 classes/Mail.php(193): MailCore::getMailTemplates("reply_msg", "/var/www/84bd05c4-22f5-4b41-b8a1-adda1c8ca142/public_html/mails/", Shop#1, 1) #2 controllers/admin/AdminCustomerThreadsController.php(638): MailCore::Send(1, "reply_msg", "An answer to your message is available #ct1 #tcCF1sA4QLQ9To", array(4), "[email protected]", null, "[email protected]", "Customer Service", null, null, "/var/www/84bd05c4-22f5-4b41-b8a1-adda1c8ca142/public_html/mails/", true, 1) #3 classes/controller/Controller.php(198): AdminCustomerThreadsControllerCore->postProcess() #4 classes/Dispatcher.php(851): ControllerCore->run() #5 admin693uc5pu8/index.php(58): DispatcherCore->dispatch() Link to comment Share on other sites More sharing options...
the.rampage.rado Posted May 28 Share Posted May 28 Do you have all the emails in your /mails/ directory? They are organized in folders under ISO codes: /en/, /bg/, /es/, etc. If the folder of your language or reply_msg template in it are missing this might be causing the issue. EDIT: Same with /themes/YOUR_THEME/mails/ folder - I think those are used and if they are missing the system falls back to /mails/ folder.... Link to comment Share on other sites More sharing options...
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