Unsupported Module Version - plus 500 Server Error

[Fizzwizz]

I've just heard from a customer saying my TB site isn't working properly.

Several pages just come up with the 500 Server Error page (including admin pages such as modules and services.

In my admin area I see a message saying "Your server is running on PHP version 8.2.23. You should use core updater and fix your installation"

I went to the core updater to update and I get an message saying "Unsupported module version! - You have outdated version of Core Updater module. Thirty bees API server does not support version 1.6.1 anymore. Please download and install the latest version 1.6.9"

I've downloaded the latest version of the core updater module but dont know how to install it. I cant access the modules and services page.

Any help would be appreciated please.

bw ... Shaun

[the.rampage.rado]

The error is due to that you currently use php 8.2 but your thirty bees is build for 7.4.

If you changed the server php version - roll it back to 7.4. Update your Core updater, go to Settings and select target PHP version to 8.2, update your store, then switch back your server to 8.2. Keep in mind that if you don't know what is going on it's better to stick to 7.4 as it's more forgiving than any 8.x version as they introduce MANY changes and you will most definitely have issues with theme/non-native modules.

If you have not switched the server php version - ask your hosting and tell them that your site is crashing because of the update that they probably did and ask for them to revert this or show you how to change it yourself.

 

Regarding module updates:

• Go to Modules.
• Click "Check for update"

• All available updates from thirty bee's native modules will show up.
• Update