IMAP configuration is not correct

[netamismb]

I suddenly get the message in Client support area : IMAP configuration is not correct, any idea what this can be. I don't remembered to configure something. 

• IMAP configuration is not correct

• IMAP configuration is not correctIMAP

• IMAP configuration is not correct
• IMAP configuration is not correct

• IMAP configuration is not correct

[Knowband]

It might be configured under the Admin -> Customer -> Customer Services (Bottom of the page).

It's basically to create the ticket directly from the email. 

 

[nickz]

On 9/11/2025 at 8:32 PM, netamismb said:

I don't remembered to configure something.

Microsoft, Google, Yahoo and most other have changed several settings. It could be that the port is not the same or any other reason
IMAP and SMPT settings: 
https://www.manyreach.com/blog/how-to-set-up-imap-smtp-settings