"Contact us" doesn't work

[musicmaster]

I noticed that my "Contact us" page doesn't work. You see for a short time the wheel turning and then the page turns back in what it was. I tried both in Chrome and Firefox with the same result. 

I did the mail test in the backoffice and that still works.

I looked for error messages in the browser console but the only error is a " Fetch failed loading: POST "https://region1.google-analytics.com/g/collect?v=" (I have omitted all the arguments). This caused by the TB ganalytics module (latest version) but likely is not relevant for this case.

I am using TB 1.7 Bleeding Edge. 

 

[nickz]

21 hours ago, musicmaster said:

https://region1.google-analytics.com/g/collect?v=

Gives a blank page. 
Can't you get rid of the Google connection? 
 

[Yabber]

Diagnostics:
- are there any PHP errors (module: Collect PHP Logs),
- are there any JavaScript errors (browser Firefox: Ctrl+Shift+K),
- are there any overrides of ContactController (module: Override check),
- is any anti-spam security module installed (reCaptcha, hCaptcha, Cloudflare Turnstile, etc.).

 

[musicmaster]

Found it!

In the past I had first used the Eicaptcha module and then I had switched to the Thirty Bees module and disabled Eicaptcha. However, somehow the Eicaptcha override was still present. Now that it is removed things work again.

[annakylier]

On 5/17/2026 at 9:31 PM, musicmaster said:

I noticed that my "Contact us" page doesn't work. You see for a short time the wheel turning and then the page turns back in what it was. I tried both in Chrome and Firefox with the same result. 

I did the mail test in the backoffice and that still works.

I looked for error messages in the browser console but the only error is a " Fetch failed loading: POST "https://region1.google-analytics.com/g/collect?v=" (I have omitted all the arguments). This caused by the TB ganalytics module (latest version) but likely is not relevant for this case.

I am using TB 1.7 Bleeding Edge. flash games

 

I used to use the Eicaptcha module, but I deactivated it and subsequently moved to the Thirty Bees module. Nevertheless, for some reason, the Eicaptcha override remained. After its removal, everything functions normally again.