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Joint Systems

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  1. We have one store that will not save product edits. Have rebuilt the whole DB twice. Run ccheck in fix in TB cleaner and optimize twice, still won't save. The store will save customers and orders as well as emails.
  2. We received a number of fraudulent orders and was trying to locate the ip addresses of the incoming emails. Is there a log or somewhere where the properties are stored?
  3. Toplakd may have indeed been correct but I fixed it by rewriting the .htaccess before having a chance to read his reply. Thank you for responding!
  4. Updated three shops to 1.2 and now getting an index error at sign in on all three. The index displays fine when you open it but as soon as you click on sign in it loses its format.
  5. The TB recaptcha works on most of our 31 TB stores but have had a real problem with the others. What happens is the recaptcha box does not show up to check on the index page. When the customer attempts to create an account or even sign into an existing account he gets an error message that the recaptcha is incorrect. Tried resetting the app, uninstalling and reinstalling, neither worked. We then deleted the module folder from the store that did not work and then copied the module folder from the site that was working, changed the keys to the right domain and still didn't work. Took Oliiix's advice and installed eicaptcha 4.17 which is the last upgrade for prestashop versions below 1.7. So far it has worked on all the problem sites. Good Stuff Oliix:)
  6. We are using the default theme in Thirty Bees. In the theme configuartor it give you the option of deleting an image or editing it. Theeimgages in the configuator are numbered On jointsystems.com we deleted some images in the configuator thinking the image below would move up, it didn't leaving us with a hole and the number of the image remained the same.
  7. On some shops we are still using the default theme carried over from Prestashop as that is the only choice that appears under themes. When we installed TB 1.2 and the new theme configurator it disconnected all the images on the index page. When we reconfigured the index page we deleted some images expecting the numbers and the positions of the remaining images to change and move over, they didn't, instead we are left with holes on the index page. Though you can change the image, the title there doesn't appear to be a way to change the number in the upper left hand corner? If you add a new image it comes in at the bottom and there doesn't seem to be a way to renumber it and use it to fill in the gap. We are using version 1.2 and updated the theme configurator to the recent latest version.
  8. We need to move more than 100 categories to a new root category and there doesn't appear to be a bulk action selection to do that, only enable and disable? The only method we could find is the mass edit tool in MyPHPAdmin. The same thing with products. We ended up with some 100 products in the home directory amd had to move them. Since there is no move function that we could find we tried using phpmyadmin to move the products from home to the other directory but had no effect. The only way we could find was to edit the association in each product one by one, or copy the section in the products and create a new csv with nothing but the id, name and correct category then import to move them to the correct category, which took about 5 min.
  9. When trying to configure the reCAPTHA module we are getting the error invalid key type privacy on some sites but not others with the identical configuration all TB 1.1 stable versions. The directions were followed but are not good to go? We have tried resetting the module, uninstalling and reinstalling, deleting and recreating the account to get new keys, nothing works. Solution: I changed the nonworking sites to version 2 of Recaptha and they all worked. Performance and clear the cache. Make sure that both "Disable non PrestaShop modules" and "Disable all overrides" are set to NO. You are good to go!
  10. The problem seems to have be caused by account creation only being selected in preferences/customer. After I changed it to account creation and address the problem disappeared.
  11. We are getting this error on registered customer standard five page checkout. Under states in localization we have it sorted by US ID 21.
  12. We are getting this error on some of our TB sites but other sites are working with the same module the same company and the same credentials? Tried uninstalling and reinstalling the module and on one site it worked others it did not.
  13. We are having the same problem with one TP store and advanced stock management is not checked. All the same carriers are set up under modules and under shipping preferences. The same payment, countries and carrier restrictions. Currently ups ground is set as the default carrier before that selection by best price neither works. The item being shipped is small and light and in the same city as our shipping location The product selection cannot be delivered by the available carrier(s). Please amend your cart.
  14. We are having the same problem on one of our TP shops and the carriers are configured, the payment module with the carriers, country and payment restrictions all configured the same as the other stores that don't have this problem. We are in the US and all states in the country are selected. The really funny thing is that the address there are no carriers that are available is also are ship from address. I tried another address with the same problem. Did anyone solve this?
  15. I should have added more detail. Go to images under preferences. Under image format choose Image format Use JPEG. Use PNG only if the base image is in PNG format. Use PNG for all images. Then go to the home directory in the catalog assuming you are using the default 2 directory and use paint or irfanview or other graphics program that allows you to open and save an image in a different format and change it to .png when you save it. Go back to the home directory and edit the products image by adding the .png images and saving them as the cover image. For whatever reason the .png images show up in featured products whereas the .jpg don't in some TB installations. We are using ver 1.1 stable and bleeding edge. We also found that in some stores where none of the images were showing up in featured products once we transformed the format to .png they started to pop up. Another solution might also work but so far after trying switching themes resetting featured products, uninstalling and reinstalling featured products and even eracing the module and copying the module from a store where it was working all failed, but changing the image format did?
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