Havouza

July 5, 2022

what kind of file should that be?

July 5, 2022

When I try to activate developer mode I get the above error. Permission is set to 0644 as all the other config files

Any suggestions?

July 5, 2022

@the.rampage.rado

Its i virtual server and only me has any access to it. The firewall is set to only accept ftp and ssh connections from my static ip.

I will take a snapshot of the server before I try to be sure. Backups can be hit and miss

July 5, 2022

@datakick

Can you look at my first screenshot about the upgrade errors. Can I still try to upgrade it and see what happens. I will take a snapshot of the server so I can roll back if something goes wrong. I still cant get to the logs to read the textfile you sent.

July 5, 2022

Done and that worked

July 5, 2022

@datakick

So its the cache and compile directories I should delete and recreate?

July 5, 2022

If I enable cache again

ThirtyBeesException

RecursiveDirectoryIterator::__construct(/home/jv80/public_html/cache/smarty/compile/3a/c7): failed to open dir: Permission denied

in file vendor/smarty/smarty/libs/sysplugins/smarty_internal_method_clearcompiledtemplate.php at line 76

Source file: vendor/smarty/smarty/libs/sysplugins/smarty_internal_method_clearcompiledtemplate.php

57:            $_resource_part_2 = str_replace('.php', '.cache.php', $_resource_part_1);
58:            $_resource_part_2_length = strlen($_resource_part_2);
59:        }
60:        $_dir = $_compile_dir;
61:        if ($smarty->use_sub_dirs && isset($_compile_id)) {
62:            $_dir .= $_compile_id . $_dir_sep;
63:        }
64:        if (isset($_compile_id)) {
65:            $_compile_id_part = $_compile_dir . $_compile_id . $_dir_sep;
66:            $_compile_id_part_length = strlen($_compile_id_part);
67:        }
68:        $_count = 0;
69:        try {
70:            $_compileDirs = new RecursiveDirectoryIterator($_dir);
71:            // NOTE: UnexpectedValueException thrown for PHP >= 5.3
72:        } catch (Exception $e) {
73:            return 0;
74:        }
75:        $_compile = new RecursiveIteratorIterator($_compileDirs, RecursiveIteratorIterator::CHILD_FIRST);
76:        foreach ($_compile as $_file) {
77:            if (substr(basename($_file->getPathname()), 0, 1) === '.') {
78:                continue;
79:            }
80:            $_filepath = (string)$_file;
81:            if ($_file->isDir()) {
82:                if (!$_compile->isDot()) {
83:                    // delete folder if empty
84:                    @rmdir($_file->getPathname());
85:                }
86:            } else {

July 5, 2022

ThirtyBeesException

Unable to load template 'file:controllers/logs/employee_field.tpl'

in file vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php at line 195

Source file: vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php

176:     * render template
177:     *
178:     * @param bool      $no_output_filter if true do not run output filter
179:     * @param null|bool $display          true: display, false: fetch null: sub-template
180:     *
181:     * @return string
182:     * @throws \Exception
183:     * @throws \SmartyException
184:     */
185:    public function render($no_output_filter = true, $display = null)
186:    {
187:        if ($this->smarty->debugging) {
188:            if (!isset($this->smarty->_debug)) {
189:                $this->smarty->_debug = new Smarty_Internal_Debug();
190:            }
191:            $this->smarty->_debug->start_template($this, $display);
192:        }
193:        // checks if template exists
194:        if (!$this->source->exists) {
195:            throw new SmartyException(
196:                "Unable to load template '{$this->source->type}:{$this->source->name}'" .
197:                ($this->_isSubTpl() ? " in '{$this->parent->template_resource}'" : '')
198:            );
199:        }
200:        // disable caching for evaluated code
201:        if ($this->source->handler->recompiled) {
202:            $this->caching = Smarty::CACHING_OFF;
203:        }
204:        // read from cache or render
205:        if ($this->caching === Smarty::CACHING_LIFETIME_CURRENT || $this->caching === Smarty::CACHING_LIFETIME_SAVED) {

July 5, 2022

It seems this all has to do with some cache problems. A couple of days ago we got an error whatever we tried to do. I sent a ticket to the forum with screenshots. I got no reaction but saw that it seemed to have to do with the snarty cache, so I tested with switching off all cache and it started to work again.

July 5, 2022

When I try to go to logs I get a 500 server error. Have attached the file

exception_202275121720.txt

July 5, 2022

@datakick

pressed db update

OH SNAP! WE HAVE ENCOUNTERED AN ERROR

Ajax request failed: error

Details

Response:
<!DOCTYPE html>
<html lang="en">
    <head>
        <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
        <meta name="description" content="This store is powered by thirty bees." />
        <style>
            ::-moz-selection {
                background: #b3d4fc;
                text-shadow: none;
            }

            ::selection {
                background: #b3d4fc;
                text-shadow: none;
            }

            html {
                padding: 30px 10px;
                font-size: 16px;
                line-height: 1.4;
                color: #737373;
                background: #f0f0f0;
                -webkit-text-size-adjust: 100%;
                -ms-text-size-adjust: 100%;
            }

            html,
            input {
                font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;
            }

            body {
                max-width:600px;
                _width: 600px;
                padding: 30px 20px 50px;
                border: 1px solid #b3b3b3;
                border-radius: 4px;
                margin: 0 auto;
                box-shadow: 0 1px 10px #a7a7a7, inset 0 1px 0 #fff;
                background: #fcfcfc;
            }

            h1 {
                margin: 0 10px;
                font-size: 50px;
                text-align: center;
            }

            h1 span {
                color: #bbb;
            }
            h2 {
                color: #fad629;
                margin: 0 10px;
                font-size: 40px;
                text-align: center;
            }

            h2 span {
                color: #bbb;
                font-size: 60px;
            }

            h3 {
                margin: 1.5em 0 0.5em;
            }

            p {
                margin: 1em 0;
            }

            a {
                color: #d8b81c;
            }

            ul {
                padding: 0 0 0 40px;
                margin: 1em 0;
            }

            .container {
                max-width: 380px;
                _width: 380px;
                margin: 0 auto;
            }

            input::-moz-focus-inner {
                padding: 0;
                border: 0;
            }

            pre {
                white-space: pre-wrap;       /* Since CSS 2.1 */
                white-space: -moz-pre-wrap;  /* Mozilla, since 1999 */
                white-space: -pre-wrap;      /* Opera 4-6 */
                white-space: -o-pre-wrap;    /* Opera 7 */
                word-wrap: break-word;       /* Internet Explorer 5.5+ */
                width: 400px;
            }
        </style>
    </head>
    <body>
        <div class="container">
            <h2 id="errorTitle"><span>500</span> Server Error</h2>
            <p id="errorMessage">
                Oops, something went wrong. You can try to refresh this page
            </p>
            <p>
                If the problem persists please feel free to <a href="mailto:jv74.material@gmail.com?subject=Server%20Error">contact us</a>.
                Make sure to <a id="downloadError">download</a> encrypted error message and
                attach it to your email. That will help our engineers to solve this problem quickly.
            </p>
            <br/>
        </div>
        <script type="text/javascript">
          (function() {
              var data = '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              var date = new Date();
              var year = date.getFullYear();
              var month = date.getMonth() + 1;
              var day = date.getDate();
              var hours = date.getHours();
              var minutes = date.getMinutes();
              var seconds = date.getSeconds();
              var fileName = 'exception_' + year + month + day + hours + minutes + seconds + '.txt';
              var element = document.getElementById('downloadError');
              if(window.navigator.msSaveOrOpenBlob) {
                  var fileData = [data];
                  blobObject = new Blob(fileData);
                  element.addEventListener('click', function(){
                     window.navigator.msSaveOrOpenBlob(blobObject, fileName);
                  });
              } else {
                  var url = "data:text/plain;charset=utf-8," + encodeURIComponent(data);
                  element.setAttribute("download", fileName);
                  element.setAttribute("href", url);
              }
          }());
        </script>
    </body>
</html>

July 5, 2022

@datakick

First you can have a look at the attached screenshot. I promise you that NO modifications has been made to any core files. I use the shop as is and is not skilled enough to change any code. And no one else has access

July 5, 2022

Hi!
Upgrading to latesst version from our 1.1.0 does not work with the built in modules, we get a flood of errors. Now I stumbled on MigrationPro and wonder if anyone has experience with this paid module. The details text on the module page is also a little confusing about which versions it can update.

July 3, 2022

The permissions set on these folders are 771 if that help. Nothing I have changed

July 3, 2022

See below screenshots

Help is appreciated

July 3, 2022

It was because the mod_php was taken away and I forgot to change to fpm. Now it works as expected

July 3, 2022

Hi!
This suddenly showed up. Nothing has changed in the shop and loading up supplier logos has been no problem. Some is in Swedish but the error is english

Any help?

Notice på rad 1683 i fil classes/controller/AdminController.php
[8] tempnam(): file created in the system's temporary directory

Warning på rad 420 i fil classes/ImageManager.php
[2] imagejpeg(/home/jv80/public_html/img/su/23.jpg): failed to open stream: Permission denied

June 23, 2022

Solved

June 23, 2022

Hi!

because of raising shipping costs we have to charge a handling fee for orders with total value under 1000€. In the settings for the shipper I have activated the handling fee and set the order value to be between 0 and 1000 €. But it does not work. It add the handling fee on all orders. Any ideas.
We run TB 1.1 because the updates dont work anymore and I dont dare to experiment with a busy shop.

January 7, 2022

Very strange error. The bo showed that I had wrong url in seo&url. Domain without www and our domain should have. So I changed as wanted, and directly all picures disappeared on the products. So I remembered what I had changed and revered the change and the pics come back, same did the error.

January 6, 2022

SOLVED

January 6, 2022

Two ours ago the shop stopped show any pictures on products. Nothing in the shop has been changed for weeks. What can be wrong, please advice

www.jv74.se

TB 1.1

July 22, 2021

Well there is nothing that explain it in the server logs. To be sure I disabled the firewall, and the cloudflare proxy but no change. Well webshop is running without problem and its a good idea to not touch anything that works.

July 22, 2021

Failed to load resource: the server responded with a status of 500 ()
controller.js?ts=1577364408:218 Request to https://www.jv74.se/admin123jv74/index.php?controller=AdminCoreUpdater&token=e1c920c671b60e00308af7677de93829&action=processUpdate&ajax=1 failed with status 'rejected'

July 22, 2021

7 minutes ago, datakick said:

And what does it say in javascript console?

Hardly has to do with the update but

Failed to load resource: the server responded with a status of 499 ()
googleads.g.doubleclick.net/pagead/id?slf_rd=1:1 Failed to load resource: net::ERR_TOO_MANY_REDIRECTS

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RecursiveDirectoryIterator::__construct(/home/jv80/public_html/cache/smarty/compile/3a/c7): failed to open dir: Permission denied

Source file: vendor/smarty/smarty/libs/sysplugins/smarty_internal_method_clearcompiledtemplate.php

Unable to load template 'file:controllers/logs/employee_field.tpl'

Source file: vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php

Ajax request failed: error