Order confirmation email (html) - no products listed

[zimmer-media]

In the order confirmation email (html) - are no products listed. The line with {products} - i cant see no products at the email.

i use also mailalerts and become email when new order with product list. line with {items}

tb 1.0.3. (no migration) with standard-emails

Does anybody have the same Problem?

[zimmer-media]

i found my problem - all ok now

https://forum.thirtybees.com/topic/1498/problem-with-mailalerts-and-order-confirmation-not-complete/3

[dudekk]

Hi,

Link doesn't work anymore because of forums software change, can you write what did you do to fix this? I have similar problem

[DRMasterChief]

I found the following in Cache,  maybe it  helps.  mdekkers posts are not in anymore.  https://webcache.googleusercontent.com/search?q=cache:cq9E98Yn8BsJ:https://forum.thirtybees.com/topic/1498-1498/problem-with-mailalerts-and-order-confirmation-not-complete/+&cd=1&hl=de&ct=clnk&gl=de 

 

Posted February 15, 2018
@mdekker said in Problem with mailalerts and order confirmation not complete:

What does that mean? Does the new_order email show up on that list?

I mean that the email configuration is ok. And no, the neworder email doesn't show on that list. However the orderconf and the payment do show on that list. So I don't know what to do to get the new_order email.

Could the templates have been accidentally encoded? Can you look up one of those .tpls and see if it contains %7Bproducts%7D? If that is the case then it should be changed back to {products} to make the products show up in the email again.

Ah, the .tpl files didn't exist on the translation folder (mail/nl). I put them there and now the order_conf email shows everything. Thank you.
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Posted February 15, 2018
Can the new files (nl folder) be read by thirty bees (permissions okay)?

Yes permissions are the same as the (en folder), 755
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Posted February 19, 2018
@Adik for the orderconf problem: The .tpl files didn’t exist on the translation folder (mail/nl). I put them there and now the orderconf email shows everything well.

@mdekker : The new_order email still won't sent. I don't know what goes wrong.
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Posted February 19, 2018
I just found bug (?) that can be dangerous for your stores.

When editing and saving mails templates (Location -> Translations -> Translation of e-mails) variable {shop_ur} is replaced by http://yourshopdomain.com/adminfolder/{shopurl} in a few html files. After this customer receives an email with direct url to your admin panel.
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Posted February 19, 2018
When editing and saving mails templates (Location -> Translations -> Translation of e-mails) variable {shopur} is replaced by http://yourshopdomain.com/adminfolder/{shop_url} in a few html files. After this customer receives an email with direct url to your admin panel.

I don't think that's the case. When you edit these email translations you indeed see http://yourshopdomain.com/adminfolder/{shopurl}. But in the mail which the customer receives you just see your shopname with a link to http://yourshopdomain.com/ So I think there's nothing wrong there.
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Posted February 19, 2018
User Adik  wrote: https://forum.thirtybees.com/profile/86-adik/

@cj said in Problem with mailalerts and order confirmation not complete:

But in the mail which the customer receives you just see your shopname with a link to http://yourshopdomain.com/ So I think there's nothing wrong there.

In my case (v1.0.3 TB version), the customer sees url of admin panel in received e-mails. So I must edit manually a few .html templates and leave only {shop_ur}. Strange...

[Javi Dieltron]

Hola yo tenia este problema, no se ven los productos en email a cliente.

La solucion es añadir los archivos order_conf_product_list.tpl y order_conf_product_list.txt en tu idioma en tu carpeta mails.

Yo uso idioma ES y al no estar los he copiado de idioma EN