Password reset / forgot your password fails - no registered account

[30knees]

Hi,

When I try to reset a customer account password in the front end by clicking "Forgot your password" and submitting the email address, I get the following error: There is no account registered for this email address. The account is there, however.

Does anyone else have this problem? How can I troubleshoot it?

[datakick]

Ensure that the customer is 1. not deleted 2. is not guest account

[30knees]

Yes, looks like it was a guest account. Sorry for the trouble. I should have been more attentive! There were suddenly quite a few customers complaining, but it turns out it was always an issue on the customer side.