Emails returned

[LauraJ]

Test emails to GMAIL are being returned

Where do I begin to fix this error?

Test emails to domain based emails work

[lesley]

Call A2 and complain, you use A2 hosting, right? Baring that, I can show you the DNS records to add. 

[datakick]

as the reply states, gmail rejected the email because it did not pass SPF check

You need to add SPF records to your dns, so email servers can verify that your server can send emails on your domain’s behalf

[lesley]

@datakick I am pretty sure what has happened is A2 Hosting has changed the mail provider on their servers and not updated dns records for users, or let users know. I had one the other day, that was the case, they were using mailchannels too. 

[LauraJ]

Thanks - I'll contact A2 ... appreciate the input!

[lesley]

This is what you likely should have for an spf record, v=spf1 a mx ptr include:mailchannels.net ?all

 

That is what has fixed the couple I have worked on. 

[LauraJ]

I'm GREEN

simple search tells me this is at the DOMAIN REGISTRAR.... not at the hosting?  (domain not hosted at A2)

[lesley]

It depends where your name server records are hosted. A2 should be hosting them.

 

I do have a question, in your shop, when you go to Presferences -> Store contacts, do you have a gmail address entered there? Or an email address on the domain of your store? 

[LauraJ]

gmail address

 

I have no issue with changing that to a domain based email

Edited January 24, 2019 by LauraJ

[lesley]

You need to use an address on the same domain as the store. The server is not authorized to send emails from the gmail domain. 

[LauraJ]

That worked!!!

I honestly searched for where that email was connected for the longest time...  Crazy.

THANK YOU!

[lesley]

No problem, happy selling!