cannot upload images 300kb+ on product image

[order123]

Hello, 

This issue has taken few hours of my life... please help.

Trying to upload product images that I took using my iPhone. They're 2.5mb+ as a product image. It didn't work, so I compressed them to 500kb and 1.9MB still not working. See the videos.

I changed the file size limit in Thirtybees to 8MB (see photo). still didn't solve it. I can upload the 290kb file multiple times no issues (so it's not a space issue on my server.. which I investigated).

 

Much appreciated,

Frank

[order123]

Ok, it seems it's solved now.... 🙌

The PHP version was 7.0

now, that I updated it to PHP 7.2 (no longer having issues with the images).

 

THANK YOU all for your help... 

[Traumflug]

Time to watch out for error messages.

One place one can find error messages is the JavaScript console. On Firefox, that's menu -> Extras -> Web Developer -> Web Console.

Another place is log/ in the filesystem, one can look it up by FTP. There are files with error messages, a new one generated each day.

Third place is the error log of the web server. Location (and whether one exists at all) depends largely on the type of web server.

[tommat]

It might be your server restrictions.

[order123]

 That was my thought, that I no longer have space on the server.

But I was able to upload 500 MB file using the cPanel file manager. 

 

[tommat]

I meant you have file upload limits on server. Check with phpinfo

[order123]

Thanks again for your help. 

I just checked again... please check the enclosed photos. 

[musicmaster]

Can you upload an image where we can see what error message you get? On the movie that is impossible

Edited March 14, 2019 by musicmaster

[Traumflug]

To me it looks like the error message is empty. Not good. This is how it should look like if one tries to upload a too large file:

[order123]

Correct. The error message doesn't show anything. 

I've tried uploading using my Mac/PC (Safari, Firefox for Mac, Firefox for Windows browsers). Same no error message. Just the error "!" exclamation.

As seen on the enclosed image.

 

I also tried, uninstalling and reinstalling from the panel..

[musicmaster]

3 hours ago, order123 said:

Correct. The error message doesn't show anything. 

I've tried uploading using my Mac/PC (Safari, Firefox for Mac, Firefox for Windows browsers). Same no error message. Just the error "!" exclamation.

As seen on the enclosed image.

 

I also tried, uninstalling and reinstalling from the panel..

Does your shop have the default language? Or is it translated? En-UK is a translation too in this context.

[order123]

On 3/14/2019 at 3:50 PM, musicmaster said:

Does your shop have the default language? Or is it translated? En-UK is a translation too in this context.

Default language.

Thanks for your interest. The issue is solved now, it turns out. Our server was running PHP 7.0, when updated to 7.2 everything worked. No errors

[PhelimClement]

I think that's not possible.

- Using the app is a very good option. I have used mobdro application and found very good results. Download mobdro right here.

Edited September 24, 2020 by PhelimClement