Jump to content

Welcome, Guest!

By registering with us, you'll be able to discuss, share and private message with other members of our community.

  • 0
order123

cannot upload images 300kb+ on product image

Question

Hello, 

This issue has taken few hours of my life... please help.

Trying to upload product images that I took using my iPhone. They're 2.5mb+ as a product image. It didn't work, so I compressed them to 500kb and 1.9MB still not working. See the videos.

I changed the file size limit in Thirtybees to 8MB (see photo). still didn't solve it. I can upload the 290kb file multiple times no issues (so it's not a space issue on my server.. which I investigated).

 

Much appreciated,

Frank

Screen Shot 2019-03-13 at 4.16.12 PM.png

Share this post


Link to post
Share on other sites

11 answers to this question

Recommended Posts

  • 0

Ok, it seems it's solved now.... 🙌

The PHP version was 7.0

now, that I updated it to PHP 7.2 (no longer having issues with the images).

 

THANK YOU all for your help... 

Share this post


Link to post
Share on other sites
  • 1

Time to watch out for error messages.

One place one can find error messages is the JavaScript console. On Firefox, that's menu -> Extras -> Web Developer -> Web Console.

Another place is log/ in the filesystem, one can look it up by FTP. There are files with error messages, a new one generated each day.

Third place is the error log of the web server. Location (and whether one exists at all) depends largely on the type of web server.

Share this post


Link to post
Share on other sites
  • 0

 That was my thought, that I no longer have space on the server.

But I was able to upload 500 MB file using the cPanel file manager. 

 

Share this post


Link to post
Share on other sites
  • 0
Posted (edited)

Can you upload an image where we can see what error message you get? On the movie that is impossible

Edited by musicmaster

Share this post


Link to post
Share on other sites
  • 0

To me it looks like the error message is empty. Not good. This is how it should look like if one tries to upload a too large file:

image.png.ee683012386abe903e70010b4147cb5c.png

Share this post


Link to post
Share on other sites
  • 0

Correct. The error message doesn't show anything. 

I've tried uploading using my Mac/PC (Safari, Firefox for Mac, Firefox for Windows browsers). Same no error message. Just the error "!" exclamation.

As seen on the enclosed image.

 

I also tried, uninstalling and reinstalling from the panel..

Screen Shot 2019-03-14 at 12.36.51 PM.png

Share this post


Link to post
Share on other sites
  • 0
3 hours ago, order123 said:

Correct. The error message doesn't show anything. 

I've tried uploading using my Mac/PC (Safari, Firefox for Mac, Firefox for Windows browsers). Same no error message. Just the error "!" exclamation.

As seen on the enclosed image.

 

I also tried, uninstalling and reinstalling from the panel..

Screen Shot 2019-03-14 at 12.36.51 PM.png

Does your shop have the default language? Or is it translated? En-UK is a translation too in this context.

Share this post


Link to post
Share on other sites
  • 0
On 3/14/2019 at 3:50 PM, musicmaster said:

Does your shop have the default language? Or is it translated? En-UK is a translation too in this context.

Default language.

Thanks for your interest. The issue is solved now, it turns out. Our server was running PHP 7.0, when updated to 7.2 everything worked. No errors

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×